Job Description

JOB POSTING

Virtual Services & Access Navigator (EAP)

(Full-time Contract until March 31, 2026)

CCS is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or immigration status.

We aresearching for a full-time Virtual Services & Access Navigator who will be focusing on supporting newcomer clients to get familiar, understand, be able, and comfortable using virtual and remote services, with particular focus on the Language Instruction (LINC) and Employment Access Programs.



If you want to your skills, experience, and talents to an organization that is making a difference in the lives of newcomers then this is the opportunity for you!

Why join us?

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun!

What do we offer?

We offer competitive compensation, paid sick time, learning and development opportunities, employee recognition programs, and a great workplace culture!

What you will be doing:

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Provide all newly registered program participants with digital literacy orientation to facilitate their online class participation and comfort-level in using online learning tools Screen and assess program participants' digital literacy level, access to devices, and comfort attending virtual classes Provide digital literacy orientation and support in group and one-on-one sessions Support with the development and enhancement of online resources for delivery of language and workplace skills development Develop and maintain digital literacy resources to support newcomers with online access Connect clients to settlement workers and other CCS programs as per eligibility, language, and identified needs Develop and execute outreach plans to promote the program and recruit participants Work collaboratively with the CCS team to coordinate the delivery of activities Provide recommendations for improvement, development and/or expansion of the program to ensure proactive response to clients' changing needs Perform administrative duties including data collection, data entry and data management as required Prepare and submit accurate and timely statistical, narrative, and program progress reports

What are we looking for?

Post-secondary education in Social Sciences, Humanities, or a related field A minimum of two years' experience in client facing role in a community setting Experience serving clients in an online environment using a variety of tools Proven experience working with clients from diverse cultural, linguistic, and educational backgrounds

Location:

Scarborough, ON

Compensation:

$26.52 to $29.52 per hour based on experience

Hours of work

: 35 hours per week, including evenings, weekends and occasional overtime as required.

How to apply:

Please refer to the CCS job portal on https://ccs.sutihr.com/jobs requisition code T536.

Application Deadline:

May 28, 2025

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CCS is committed to a workplace that reflects the diversity of the populations we serve. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion.

We encourage qualified candidates from Indigenous, Black and other racialized persons, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities to consider working with and for CCS.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact hr@ccscan.ca for assistance.

We strongly encourage all those who are interested to apply, even if they do not meet every requirement

!