Job Description

Virtual Client Services Representative - Galaxy Vets

We are looking for a Virtual Client Service Representative to join our growing team!



Galaxy Vets

is a new employee-centric healthcare system with a mission to give veterinary medicine back to veterinary professionals. We are open 7 days a week 12-12, providing urgent and emergency veterinary care to local communities.



With 5 clinic locations in 3 provinces (Prince Edward Island, New Brunswick and Nova Scotia) our VSR team is growing!

Our culture is built on values that drive everything we do:

Founder's Mindset

- We take ownership, innovate, and treat this business like it's our own--because it is.


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Lead with Integrity

- We do what's right for our patients, clients, and each other--always.

Always Evolving

- We embrace change, challenge the status quo, and continuously improve.

Sees the Big Picture

- We focus on long-term impact, from patient care to the well-being of our teams.

Sense of humor -

Veterinary medicine is tough, laughter is important!

The Perks

Participation in the Company's Employee Ownership Trust Profit Share Bonus Competitive hourly wage - $18-20/hour 3 shifts/week (36 hours) + virtual team meetings (paid) Full Medical/Dental benefits with CanadaLife 4 weeks Paid Time Off Paid annual licensing & membership dues (where applicable) Staff Discount CE Allowance Free access to Health and Wellness, Professional Support Flexibility to work from home Opportunities for professional development

The Position:

Essential Job Functions: The following are the essential duties and responsibilities required for this position. The candidate must be able to perform all the following duties and responsibilities with or without reasonable accommodation:



Answer and screen incoming telephone calls, taking messages, providing information or referring callers as appropriate regarding procedure activities and services; provide specific information to clients regarding clinic procedures. Be attentive to client and patient needs speaking clearly, calmly and slowly Be able to learn how to pronounce, know the meaning of and spell commonly used veterinary terminology. Provide prompt, courteous, and professional telephone and email communication. Update and maintain client and patient database with accurate information and timely data entry. Request and organize medical records to and from referring practices Demonstrate ability to show empathy toward clients and treat pets with compassion and respect Actively participate in hospital meetings (virtually), providing input and suggestions

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Provide resolution and timely follow-up with the customers. Regularly seek assistance to handle calls requiring extensive problem-solving. Perform all duties and responsibilities in a manner consistent with the company Mission Statement, Philosophy, and Core Values Communicate effectively and use a professional approach with all team members, managers, supervisors, clients Possess excellent computer skills and shows accuracy in inputting details. This is especially important as we are a cloud-based practice. Understand and carry out oral and written directions Performs other duties assigned

When working from home:

Use of laptop or desktop with monitor and headset required (will provide company hardware if needed) Must have high-speed internet access (min. of 25 MPHS) Must have a quiet space to work, free from distractions, to ensure optimal client experience Must understand the sensitive nature of client information and takes appropriate measures to ensure security and privacy of that information.

The Candidate

High School diploma or GED certification Extensive veterinary/hospital experience is preferred (3 to 5 years preferred) Veterinary Technician experience considered an asset Experience with veterinary software is preferred (Digitail) Strong verbal and written communication skills, good judgment and ability to manage multiple tasks at once Ability to provide great customer service Close attention to detail and ability to multitask Must be available to work weekends, evenings and holidays as needed Must be comfortable working independently with minimal supervision Must be computer savvy and comfortable sitting at a desk Must be comfortable working from home and have a suitable space with a hard-wired internet connection
Aligns with Galaxy Vets core values; Founder's mindset, See the big picture, Always evolving, Integrity, and Sense of humor.

We are an equal opportunity employer committed to upholding the principles of the Human Rights Act of New Brunswick. All applicants will receive consideration without regard to race, colour, ancestry, creed or religion, place of origin, national origin, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, family status, physical disability, mental disability, social condition, or political belief or activity or any other consideration protected by territory, provincial, or federal law. We champion a diverse and inclusive work environment and recognize this diversity as a strength that fosters unity and drives the excellence of our team.