Virtual Sales Client Satisfaction Auditor

Toronto, ON, Canada

Job Description

AGM Renovations provides quality basement, kitchen and bathroom renovation services throughout Canada and the United States. We pride ourselves in the highest ratings of client satisfaction, ensuring best practices and quality finishing.

Our team is always on the lookout for exceptional talent. We have an opportunity for results-oriented, independent sales contractor who is driven by the possibility of unlimited earnings!

Responsibilities

  • Calling clients with ongoing projects every week to ensure that they are 100% satisfied.
  • Updating the client file after speaking with client, stating the progress of each project
  • Escalating any issues to the correct department and OM
  • Filling out the correct form to provide client details and list of issues to OM
  • Following up with each client to make sure issues have been resolved after escalating to OM
  • Asking client to provide 5 star reviews after issues have been resolved
  • Making sure to follow up with each OM within 24 hours that client has been contacted
  • Updating file within 24 hours with result from OM escalation
  • Calling clients that want to cancel their contract
  • Discussing project cancellations and updating file
  • Providing feedback on each client cancellation
  • Outbound client calls only(no inbound calls/emails whatsoever)
  • If no response/action/solution from OM, escalating issues to BOM and CEO
  • Creating reports to demonstrate progress for clients based on department
Requirements
  • Minimum 3 years of experience in Sales, commission-based role is a MUST
  • Highly motivated and target driven with a proven track record in sales
  • Excellent knowledge of MS Office
  • Ability to build productive relationships
  • Excellent communication and negotiation skills
  • Prioritizing, time management and organizational skills
  • Relationship management skills and openness to feedback
WHAT WE OFFER:
  • 100% remote role!
  • Ability to work from anywhere, everywhere!!
  • Family-oriented work environment
  • Potential to earn $234,000 annually in commission (this position is 100% commission)
  • Uncapped commission structure
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Job Detail

  • Job Id
    JD2041446
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $234000 per year
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, Canada
  • Education
    Not mentioned