Job Description

As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.
Join us and be a part of a team that lives and breathes these values every day!
Summary
The VIP Services Supervisor supports the oversight of customer service operations. The incumbent reports directly to the YYZ FBO Base Manager.
Responsibilities
The incumbent performs a hybrid role with responsibilities in two main areas:

• Customer Service Supervisor responsibilities
• Concierge/Valet Driver responsibilities

Requirements

• 3-5 years of customer service experience, preferably in aviation, hospitality, or luxury service industries.
• Prior supervisory or lead experience strongly preferred.
• Exceptional interpersonal and communication skills with a focus on discretion and professionalism.
• Proficient in Microsoft Office and FBO-related software systems (Avfuel ProCard, Flightbridge, or equivalent).
• Valid driver's license with a clean driving record; commercial driving experience an asset.
• Ability to lift and carry luggage (up to 50 lbs.) and work indoors/outdoors in varying weather conditions.
• Flexible availability for evenings, weekends, and holidays.

At Execaire Aviation, your career journey matters.
Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. We support growth through a variety of learning opportunities tailored to different roles across our organization. Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we're committed to creating an environment where curiosity is encouraged and development is possible. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!
Diversity and Inclusion
We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

Skills Required