Job Description

Job Summary:Company Overview:Live Nation Entertainment is the world\'s leading live entertainment and eCommerce Company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world\'s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world\'s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live eventand digital platforms.Who Are You?Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our band members for service well done, is the extent to which they will care not only for the guests, but for each other.That\xe2\x80\x99s why SAFETY for crew members and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.Position Overview:Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that\xe2\x80\x99s why we do what we do and we want you to join us \xe2\x80\x93be part of the VIP Host team at Budweiser Stage where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.Willing to go above and beyond for both fans and fellow crew members, possess a positive \xe2\x80\x9ccan-do\xe2\x80\x9d attitude \xe2\x80\xa6rain or shine -the show must go on!Job Functions:Assist in hosting of the VIP/Premium Seat Service experience - including the club, pavilion/box seat holders, and AMEX cardholdersMake sure VIP Club and VIP Boxes are show-ready (no additional cleaning needed, tables, chairs are in good working order etc.)Welcome guests as they enter the VIP entrances. Issue additional credentials as directed. Manage entrance flow during intermissions.Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the eveningIntermittently check on VIP Boxes to ensure only properly ticketed/ credentialed guests are permittedDeliver exemplary customer service to exceed expectations and maintain customer loyaltyRefer unresolved customer grievances to designated departments for further investigationHelp the PSS team and wait-staff keep the VIP Club areas tidy and running smoothly throughout the showServe as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event detailsAid all crew members as necessary and communicating effectively with others to enhance the overall guest experiencePartner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment, stanchions, barricade, recycling, etc.Ensure guests are safely enjoying the show. Report any disturbances to security.Guide guests to exits or provide other instructions or assistance in case of emergencyOther tasks as assigned by the Premium Spaces Mana, PSS Coordinator or Venue Management as requiredQualifications:High School Diploma or equivalentAt least 1 year in Guest Services/Hosting/Service experienceValid Ontario Smart Serve CertificationCreative thinker and problem solverUpbeat, positive personalityExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact, and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sittingMust be willing and able to work in various weather conditions, including rain and heatAll crew members must be 18 years of age or older and be legally eligible to work in Canada.Equal Employment OpportunityLive Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed during the application process, please contact us and we will work with you to meet your accessibility needs.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Canada recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Canada may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment