Job Description

Apply By: Monday, September 8, 2025 11:59 pm EDT

Victim/Witness Services Worker

==================================

Job ID:

233429

Posting status:

Open

Organization:

Ministry of the Attorney General

Division:

Victims and Vulnerable Persons Division

City:

Woodstock

Position(s) language:

English

Job term:

1 Temporary (12 months, with possibility of extension)

Job code:

03521 - Executive Officer 1 B/U

Salary:

$1,265.80 - $1,554.23 Per week
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help people navigate the most difficult times of their lives

----------------------------------------------------------------


Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.

About the job

-----------------


As a team member with the Woodstock Victim/Witness Assistance Program (VWAP) office, you can expect the typical day to include responsibilities such as:



Informing clients about their case, victims' rights, and what they can expect during the criminal court process Educating and helping victims and witnesses understand their role in the criminal justice system Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning Documenting throughout the case management process to create timely and accurate case notes Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program


Read about the Victim/Witness Assistance Program and how the program helps victims and witnesses of crime.

What you bring to the team

------------------------------

###

Technical Knowledge

You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide You have crisis response and intervention skills to help clients in need You can interpret and apply relevant legislation and policies about victims of crime and court proceedings to support clients in their understanding of legal court processes
###

Judgement and Problem Solving Skills

You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners You can address complex client needs based on information provided You can recommend new services or service improvements and foster co-operation when implementing changes You can collaborate with your team members and manager on complicated and contentious issues
###

Communication, Interpersonal and Teamwork Skills

You can support clients from diverse communities and be sensitive to their needs You can network with community agencies and work together with criminal justice partners You can write reports and case file summaries You can help develop and deliver training programs and public education sessions You can contribute to an inclusive environment for your team members and clients
###

Case Management, Organizational and Planning Skills

You can manage a large caseload of files with little supervision You can prioritize work in an environment with challenging and urgent deadlines
###

Computer Skills

You can use a variety of MS Office software for communication, reports, and presentations You can work with database systems to access and maintain case and client records You can use video conferencing systems and applications to engage with clients

Don't meet every qualification?

-----------------------------------


If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

---------------------------------------------------------


We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

-----------------


We are a supportive and compassionate team who play a crucial role in navigating people through some of the most difficult experiences of their lives. We offer a comprehensive training program to ensure that all Victim/Witness Services Workers have the skills needed to support both their clients and themselves.




We know the work can be demanding emotionally and are committed to the wellness of our employees. This includes mental health support through a trauma-informed lens, training and resources on compassion fatigue, burnout and vicarious trauma, and continuous support from your management team.




Our local leadership teams at VWAP offices foster a supportive and inclusive environment, empowering Victim/Witness Service Workers to make meaningful impacts for our clients.



The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:




a career that can grow across ministries and job functions flexible learning and developmental opportunities, including education and mentorship programs many employee networks offering support for and education about underrepresented groups


This role comes with a comprehensive compensation and benefits package that includes:




a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement) group health, dental, life and disability benefits a range of vacation and leave options an Employee and Family Assistance Program, which provides confidential counseling services Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities

Additional information:

---------------------------

Apply by:

Monday, September 8, 2025 11:59 pm EDT

Position details:

1 English Temporary, duration up to 12 months, 415 Hunter St, Woodstock, West Region, Vulnerable Sector Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Health and Social Services

Posted on:

Friday, August 22, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
T-AG-233429/25

How to apply:

-----------------


You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together