Job Description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.



ROLE PURPOSE

The Vice President of Administrative and People Operations will play a critical role in supporting the Chief Administrative Officer in leading the organization's administrative, operational, and HR functions. This role ensures the effective coordination of internal operations, facilitates organizational efficiency, and supports the implementation of strategic initiatives across departments. The VP of Administrative Operations will have oversight of administrative services and operational workflows, acting as a key connector between leadership, staff, and functional teams.



REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Chief Administrative Officer Participates as a member of the Connective Executive Team Liaises with staff and volunteers of community and government agencies as required Liaises with the staff of Connective as necessary

KEY ACCOUNTABILITIES

Building a Great Team

Partner with the CAO to design and implement operational strategies that drive organizational efficiency, effectiveness, and impact Lead the development and execution of annual & multi-year strategic administrative initiatives aligned with the overall vision. Support the alignment of organizational structures, systems, and processes to promote collaboration, clarity, and consistency across regions and departments Ensure compliance with administrative policies, contracts, and relevant legal and regulatory requirements Provide executive oversight of administrative processes related to HR operations, risk management, and workforce systems Identify opportunities for process improvement, innovation, and technology adoption across organizational functions Encourages a culture of exploration and forward-thinking, driving the organization's evolution. Intermediary between CAO, Executive Team and the broader organization for ongoing communications regarding administrative projects and strategic imperatives. Communicate key messages and updates clearly and effectively across all levels of the organization Cultivate a values-driven culture grounded in Connective's mission, fostering collaboration, accountability, and continuous improvement. Lead culture transformation initiatives and reconciliation-focused approaches across all regions and departments Build and sustain highly engaged teams that are self-driven to innovate and deliver results Invest in ongoing leadership development and support the growth of administrative and operational leaders within the organization

Strategic Leadership

Full understanding of Board and Governance processes to ensure effective preparation for and active participation in all Board of Directors meetings Promote effective governance through transparency, integrity, and adherence to internal and external compliance standards Ensure administrative and operational strategies support the evolving needs of employees, service users, and other internal and external stakeholders Represent Connective's employer brand externally; build partnerships with funders, regulators, and equity-focused sector bodies.

Stay ahead of emerging best practices, regulatory changes, and sector-wide trends; lead adaptation efforts accordingly.

Promote Connective's values of inclusion, equity, and reconciliation in all internal and external interactions



Deliver Performance and Results

Advance employee and leadership development with a focus on accountability, continuous learning, and client-centered practice Oversee departmental budgeting, workforce financial modelling, and cost-effective compensation strategies Provide oversight for resource allocation, cost-control initiatives, and operational forecasting Operational oversight of administration, policies, procedures and implications of government legislation Drive continuous improvement of internal systems and workflows to enhance coordination, efficiency, and accountability. Support organization-wide planning and performance tracking through data-informed decision-making Oversee integration of risk management and compliance frameworks across administrative operations Work with the CAO and Executive Team to proactively assess, mitigate, and monitor organizational risks, including reputation, compliance, and operational threats Ensure risk frameworks are embedded in people and administration practices, operational planning, and leadership decision-making

Personal Accountability & Wellbeing

Manage personal well-being, energy, and work-life balance Demonstrate personal resilience, calm, confident, positive presence under pressure Dedicate focus and time to expanding own leadership capacity and capabilities

WORKING CONDITIONS

Function independently, while remaining a crucial member of the Executive leadership team Adhere to Connective policies and procedures Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules

EXPERIENCE AND SKILLS

A Bachelor's or Master's degree in Business Administration, Organizational Leadership, Public Administration, Human resources, or related field 7+ years of progressive leadership experience Experience with social services management, unions, and non-profit management Experience working in multi-region and mission-driven organizations is an asset Extensive knowledge of employment laws and legislation Strategic, systems-oriented thinker with advanced communication and influence skills Ability to motivate and lead teams to accomplish goals, and work in a fast paced, multi-task environment Strong leadership and interpersonal skills, conflict management, and resolution strategies, as well as a positive work approach

REQUIREMENTS

Ability to successfully complete a RCMP and vulnerable persons check Ability to successfully pass a reference check Valid driver's license

COMPENSATION

Annual salary will be negotiated based on experience and qualifications. This role will also be eligible for Connective's comprehensive Management Benefits Package.

Important:

Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.



WHAT WE OFFER?

Committed Living Wage Employer 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC 2023 High-Performance Culture Award from SupportingLines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.



For more information on Connective's services and locations, visit our website at https://connective.ca/