Job Description

About ContactPoint360

We're a global BPO built for brands that want more than just support -- they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety and back office for growth-stage and enterprise clients. We're scaling fast and looking for someone who can turn up the heat.

The Role

We're hiring

Vice President, Channel Partnerships

who can build and scale a channel partner ecosystem that directly drives revenue growth across our global BPO services.

You'll Be Responsible For:

Drive Revenue: Deliver $5M+ in partner-sourced pipeline within 12 months. Build the Partner Engine: Recruit, onboard, and activate high-performing referral, reseller, and alliance partners. Create Programs That Scale: Develop incentive structures, tiering, and playbooks that convert partners into revenue producers. Co-Sell & Close: Work directly with partners to land enterprise deals in key verticals (e.g., utilities, healthcare, fintech, e-comm). Optimize for Performance: Implement systems to track partner performance, attribution, and ROI.

What We're Looking For:

5+ years in BPO, CX, or enterprise services with proven partner/channel sales leadership. Track record of building $5M+ revenue partner programs from scratch. Experience working with VARs, SaaS partners, consultants, and advisory firms. Strong dealmaker. Executive-level negotiation and sales capability. Clear understanding of partner economics, co-selling dynamics, and GTM strategy. Operates fast, drives accountability, and delivers results.

What Winning Looks Like in 12 Months

50+ active partners in 12 months $10m+ in partner-generated pipeline Predictable monthly revenue contribution from channel Reduced CAC through scaled referral/reseller ecosystem Strategic alliances with tech and procurement ecosystems

To Apply:

Send your resume or LinkedIn profile to Shilpa.chinnappa@contactpoint360.com


Subject: Vice President, Channel Partnerships - [Your Name]

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.

As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider--we're a partner in driving real results.

ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people--it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed--they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.