Job Description

Craving a better work-life balance? We've got you covered!

At North West Veterinary Dermatology Services, your weekends belong to you -- because we believe that time to recharge is just as important as the work you do.

We're a group of veterinary dermatology specialists and we're looking for a full-time

Receptionist

to join our growing team at our

St. Albert location

.

If you're someone who values a positive, collaborative work environment and takes pride in supporting a team that shares clear goals and a strong vision -- we'd love to hear from you!

Company Benefits

Monday to Friday schedule 9:00am-5:30pm We are closed on all weekends and statutory holidays Competitive compensation package 2 weeks paid vacation to start, 3 weeks paid on 3rd anniversary, 4 weeks paid on 5th anniversary Additional unpaid vacation available Extended health, dental and vision care Uniform allowance Staff discount Company events and lunches No emergencies or euthanasia

What We're Looking For

We're searching for someone who:

Loves connecting with people

- You're friendly, approachable, and genuinely enjoy helping clients.

Communicates clearly and professionally

- Whether in person, over the phone, or by email, you know how to make every interaction count.

Brings a positive attitude

- You stay upbeat, even on busy days, and contribute to a supportive work environment.

Has a sharp eye for detail

- You catch the small things that make a big difference in delivering exceptional service.

Carries themselves with confidence and compassion

- You're both professional and kind, with a polished, approachable presence.

Is dependable and team-oriented

- You show up, pitch in, and support your teammates.

Your Role at a Glance

As the first point of contact for our clients, you'll play a key role in ensuring a smooth and positive experience from start to finish. Your day-to-day responsibilities will include:

Creating a warm, welcoming environment

for both clients and their pets -- your friendly demeanor sets the tone for every visit.

Handling incoming calls

with professionalism and care, providing accurate information and support.

Managing email correspondence

, including responding to client questions and coordinating with referring veterinary clinics.

Scheduling and tracking appointments

, while following up as needed to keep things running smoothly.

Maintaining accurate client and patient records

using our practice management software -- attention to detail is a must.

Processing payments and managing the cash register

, ensuring every transaction is handled accurately and efficiently.

Qualifications

We're looking for someone who's ready to grow with us and bring their best every day. The ideal candidate will have:

A

Veterinary Office Assistant

or

Medical Office Assistant certificate

- recent graduates are encouraged to apply.

Basic computer skills

and comfort working with digital tools in a fast-paced environment.

Experience with Cornerstone software

is preferred for keeping records organized and efficient.

Ready to Join Our Team?

If this sounds like the right fit for you, we'd love to hear from you! Visit our website at www.vetderm.ca to learn more about who we are, and submit your cover letter and resume through

Indeed

.

Please note: We kindly ask that you do not call or visit the clinic regarding this position.

We sincerely thank all applicants for their interest. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Store discount Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Application question(s):

What is your highest level of education achieved?
Experience:

Customer service: 1 year (required) Veterinary industry: 1 year (required)
Language:

Fluent English (required)
Work Location: In person