Job Description

Client Services Representative / Veterinary Assistant - Full-Time (Evenings & Weekends)



We're looking for a motivated and compassionate Client Services Representative (CSR) / Veterinary Assistant to join our busy veterinary team!

Position Details:

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Schedule:

Full-time, evenings and weekends

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Shift Options:

6-hour, 8-hour, or 12-hour shifts

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Location:

Sherwood Park, Alberta

About the Role:

As a CSR / Veterinary Assistant, you'll be the friendly face and helpful hand that keeps our clinic running smoothly. This position combines client service excellence with hands-on support for our veterinary team.

Key Responsibilities:

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Provide exceptional customer service to clients in person and by phone

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Schedule and manage appointments using Avimark software

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Assist with patient check-ins and discharges

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Process payments and maintain accurate client records

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Support inventory control, ordering, and restocking of supplies

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Maintain a clean, organized reception and work area

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Work collaboratively with veterinarians, RVTs, and other team members

Qualifications:

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Minimum 1 year of experience in a veterinary clinic setting (required)

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Proficiency with Avimark software (preferred)

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Strong organizational and multitasking skills

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Excellent communication and client care abilities

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Positive team player with a compassionate approach to animals and their owners

What We Offer:

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A supportive, team-oriented environment

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Competitive wage based on experience Health Benefit package included
Health Spending Account ($500.00 annually) RRSP contributions and price match Staff pet discounts Uniform allowance

If you're enthusiastic about providing exceptional client service and supporting quality veterinary care, we'd love to hear from you!

How to Apply:

Please send your resume amanda.samson@nva.com, with "CSR / Veterinary Assistant Application" in the subject line.