Job Description

Join a supportive, Fear Free clinic in beautiful Salmon Arm, BC

Are you passionate about animals and people? Do you want to work somewhere that values teamwork, kindness, and a healthy work-life balance?

Uptown Animal Hospital

is looking for a

Client Care Representative

to join our friendly and dedicated team.

Located in

Salmon Arm

--the heart of the Shuswap--we're a progressive,

Fear Free certified

small animal practice that takes pride in compassionate, low-stress care for pets and excellent communication with the people who love them.

What We Offer:

Flexible full-time schedule

- typically 4 days/week (no evenings or Sundays) A workplace that supports

family life

and personal well-being A fun, collaborative team that believes in

respect, communication, and growth

A beautiful location surrounded by lakes, trails, and ski hills A culture that values

humour, empathy

, and the occasional office snack (chocolate lovers welcome!)
Your Role:

As a Client Care Representative, you are often the first and last point of contact for our clients. Your role is critical in setting the tone for their experience.

Key responsibilities include:

Greeting clients warmly in person and over the phone Scheduling appointments and managing day-to-day front desk flow Educating and supporting clients with their pet's care Maintaining accurate records and coordinating with the veterinary team Helping create a calm, professional, and friendly environment for clients and pets
What We're Looking For:

A people person with

exceptional communication skills

Strong multitasking ability and attention to detail Confidence working with technology and practice management software A team player with a

positive attitude

and a love for animals Previous experience in a veterinary, healthcare, or customer service setting is an asset--but not required for the right person
Bonus Points If You:

Have worked in a veterinary or medical environment before Are Fear Free Certified or eager to become certified Can stay calm under pressure and think on your feet Appreciate good coffee and team get togethers

Ready to join our team?

Please submit your

resume and a cover letter

letting us know why you're a great fit for this role.

Applications without a cover letter will not be reviewed.

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$22.00 per hour

Additional pay:

Bonus pay
Benefits:

Dental care Discounted or free food Employee assistance program Extended health care Flexible schedule Store discount
Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed
Education:

Secondary School (preferred)
Experience:

receptionist: 1 year (preferred) Veterinary Receptionist: 1 year (preferred)
Work Location: In person