Job Description

We are seeking a friendly and experienced receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and administrative support in a fast-paced environment. Experience in a receptionist/client care role is required, ideally in the veterinary medicine field. Previous experience with ezyVet as well as experience with animal restraint/animal care attendant duties are strong assets.

Responsibilities

Greet and assist patients and visitors as they arrive at the office, ensuring a positive first impression. This will include getting patient weights on the scale in the waiting room. Manage incoming calls, emails, and messages, providing accurate information and directing inquiries to the appropriate personnel. Schedule appointments and maintain the office calendar using ezyVet and PetDesk. Handle patient records and documentation with attention to detail, ensuring confidentiality and compliance with CVO regulations. Process payments and manage billing inquiries using ezyVet and Moneris POS. Collaborate with other team members to facilitate efficient patient flow and support overall clinic operations.

Qualifications

Previous experience as a receptionist/client care representative is required. Familiarity with veterinary medicine. Proficiency in using computer systems, including ezyVet, PetDesk and Outlook. Ideal candidate would also have experience with animal care attendant responsibilities, however this is not required Strong communication skills with an emphasis on customer support and interpersonal interactions. Excellent organizational skills with the ability to multitask effectively in a busy environment. Attention to detail for tasks such as documenting conversations with clients and managing records accurately. A positive attitude and professional demeanor are essential for creating a welcoming environment for patients.
Join our team as a receptionist where your contributions will be vital in helping us to provide excellent care for all of our patients and their people!

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off
Work Location: In person