Job Description

About Us

VetDERM Clinic is a specialty dermatology and ear care clinic serving pets and their families across the Lower Mainland. Our Vancouver location is newly opened and growing, and we are looking for a

warm, organized, and reliable Veterinary Receptionist

to join our team.

If you enjoy client communication, supporting smooth clinic flow, and being part of a kind, respectful work environment, we'd love to meet you.

About the Role

You will be the welcoming face of our clinic and an essential part of our daily workflow.
The ideal candidate enjoys communicating with pet owners and understands how important a calm, clear, and professional front desk experience is in a specialty setting.

This role is

primarily reception-focused

, with light support in patient handling or room flow as needed.

Key ResponsibilitiesClient Service (Primary Focus)

Answer phones, manage emails, and schedule appointments Greet clients and guide them through their visit Provide clear communication about estimates, billing, and follow-up instructions Support clients with empathy, professionalism, and patience Help maintain a smooth, calm clinic environment

Clinic Support

Assist with check-ins, check-outs, invoicing, and medical record updates Coordinate daily workflow with the team Maintain organization and cleanliness in reception and common areas Support light patient handling or room setup (training provided)

General

Support a positive, respectful, team-centered environment Learn dermatology workflows and protocols Show reliability, attention to detail, and willingness to grow

Qualifications

Experience in a veterinary clinic or medical reception setting is preferred Strong communication skills (written and verbal) Comfortable working in a busy, detail-oriented environment Empathy toward pets and their families Professional, reliable, and calm under pressure Ability to learn quickly and follow protocols consistently

What We Offer

Extended health & dental benefits Uniforms Supportive, kind, stable workplace Work-life balance No weekend work Opportunity to grow within a specialty clinic

How to Apply

Please submit your

resume and cover letter

through Indeed.

We thank all applicants for their interest -- only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Benefits:

Dental care Extended health care Life insurance
Application question(s):

How many years of experience do you have working in a veterinary clinic environment? Are you comfortable working in a fast-paced front desk environment that requires multitasking and attention to detail?
Work Location: In person