Job Description

Horizon Group is currently welcoming

CASUAL

customer service-focused

Veterinary Receptionist

to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond to and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset! No experience with animals, no problem, so long as you love pets! Create a warm and welcoming environment for our patients and pet parents

Horizon Group Locations:

Forest Lawn Veterinary Hospital Marlborough Veterinary Hospital McKenzie Towne Animal Clinic Riverbend Animal Clinic

We can offer you:

A caring culture of

Wellness and Appreciation*!

RRSP Employer 5 % Match Program

- saving for your future just got easier! (min hours required) Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.