Job Description

Veterinary Reception, Client Care

Surgery Department

Mississauga, ON

Mississauga-Oakville Veterinary Emergency Hospital (MOVEH) \xe2\x80\x93 Surgery Department is currently welcoming a customer-service-focused Veterinary Reception, Client Care to join our team!

This full-time opportunity includes a range of responsibilities involving both hands-on patient care as well as client care. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are:

• Create a warm and welcoming environment for our patients and pet parents
• Placing outbound calls to pet parents for follow-up and help with appointment bookings
• Respond and manage phone and email correspondence with clients and referring veterinarians as well as managing internal office communication
• Admitting and discharging pet patients
• Invoicing/billing; creating and discussing estimates; clearly explaining treatment plans to ensure owner understanding and consent.
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services and updated medical procedures.
• Working with a team focus, assisting the veterinary staff with various procedures, tasks and treatments.
• Ability to work in a fast-paced environment.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• VCA Canada Student Loan RRSP Program \xe2\x80\x93 Ask us more!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• RRSP Employer 5 % Match Program \xe2\x80\x93 saving for your future just got easier!
• Extensive online anytime-anywhere access to journals and textbooks
• Employee Assistance Program to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click \xe2\x80\x9cApply Now\xe2\x80\x9d

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

VCA Animal Hospitals