Job Description

This role is multifaceted

Perform opening and closing procedures of the clinic

Greet clients in person or on the phone in an upbeat, courteous and professional manner

Handle client inquiries and enforce protocols, in an efficient, compassionate manner

Accurately enter client and patient information both manually and electronically including name, address, phone number and email

Prepare patient files

Enter estimates, process invoices and take payments via point of sale or cash

Admit surgeries, drop-offs and medical cases for the day and ensure proper documentation is completed and that all patient belongings are tagged

Maintain appointment flow for scheduling and within the clinic

Under direct supervision of the DVM and/or RVT, assist with patient care including but not limited to restraint, surgery, treatments, post-operative care, euthanasia

Assisting RVTs & DVMs by running samples using our blood analyzers and/or running urinalysis

Assisting with the preparation and dispensing of medication

Clean, package and prepare surgical instruments

Provide patients with walks outside to relieve themselves

Ensure food and water is accurately measured, recorded and given per individual requirements

Observe the patients general well being / physical condition and report any concerns to the DVM or RVT immediately

Clean and sanitize surgical, treatment and lab areas daily

Ensure laundry is washed, dried, folded and put away

Maintain hospital grounds: removal of snow and ice from the sidewalk, sweeping sidewalk, cleaning windows and doors, disposing of garbage and animal feces

Obtain and record the patient's weight in pounds and kilograms

Maintain an efficient flow of clients and that the patients file is provided for the examination room

Notify RVT when a client/patient are in the exam room

Book appointments appropriately for DVM and/or RVT

Maintain a clean and organized work area, including the waiting room

Provide administrative support including but not limited to: sending/receiving emails, filing, faxing, photocopying

Be knowledgeable of the different products in the clinic (food, supplements, retail products, supplies

Be knowledgeable of the various procedures and services provided at the clinic

Ensure any medication or supplies are prepared and dispensed accordingly

Job Type: Full-time

Pay: $17.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Discounted or free food Extended health care Life insurance On-site parking Paid time off RRSP match Store discount
Work Location: In person