Job Description

Veterinary Office Administrator - Team Lead

Company:

Norsask Veterinary Group

Website:

www.norsaskvetgroup.com

Are you a natural leader with a passion for delivering exceptional client service in a fast-paced veterinary environment? Norsask Veterinary Group is seeking a dedicated

Veterinary Office Administrator (VOA) - Team Lead

to join our team and play a key role in guiding and supporting our front office staff.

As the VOA Team Lead, you'll be responsible for overseeing a dynamic team of client service representatives, ensuring smooth day-to-day operations, and promoting a positive, client-focused atmosphere. You'll collaborate with other departments to streamline processes and ensure a seamless experience for both our clients and their pets.

Key Responsibilities:

Be an exceptional VOA

Lead, support, and mentor the VOA team to ensure high standards of service and professionalism

Act as the first point of contact for team and customer service concerns, resolving escalated issues with confidence and empathy

Organize and facilitate regular clinic meetings

Provide regular feedback and coaching to support team growth and success

Manage VOA team scheduling and workflow

Serve as a backup for the inventory manager as needed

Identify process improvements and implement solutions independently

Foster a positive and collaborative workplace culture

What We're Looking For:

Strong leadership and problem-solving skills Excellent communication and interpersonal abilities Experience in a veterinary or customer service setting is an asset Ability to work independently and take initiative Calm and professional approach to handling difficult situations

Why Join Us?

At Norsask Veterinary Group, we value our people and strive to create a supportive and rewarding work environment. We offer:

Competitive compensation Group benefits plan Uniform allowance Annual continuing education allowance Subsidized pet care for staff
Join a compassionate, dedicated team that truly makes a difference in the lives of pets and their owners every day.

Ready to apply?

Send your cover letter and resume to

Shannon Scruten

at s.scruten@norsaskvetgroup.com. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: $21.00-$27.00 per hour

Work Location: In person