Veterinary Customer Care Representative

Fredericton, NB, CA, Canada

Job Description

At VVS, every call you take helps pets get the care they need and strengthens the bond between veterinary teams and their clients. If you love connecting with people, enjoy learning new things every day, and want to work in a positive, team-oriented environment, we'd love to meet you.

Why You'll Love Working With Us



Be part of a supportive, energetic team that helps each other succeed. Work in a role where no two days are the same -- priorities can change quickly, and you'll adapt with confidence. Know that the work you do makes a real impact on pets and their families. Learn and grow every day, with the opportunity to master multiple hospital protocols and client service skills.

What You'll Do



Be the first point of contact for clients, creating a warm, professional, and caring impression. Communicate clearly and empathetically with clients via phone. Schedule appointments and surgical procedures with accuracy. Follow hospital protocols while adapting to each client's unique needs. Provide client education on topics like vaccinations and parasite prevention. Process payments, maintain accurate records, and facilitate communication between clients and veterinary teams. Support your teammates and contribute to a positive, solutions-focused workplace

What We're Looking For



People Connector - You enjoy building relationships and creating a great experience for every caller. Adaptable Problem-Solver - You can shift gears when priorities change and keep calm under pressure. Detail-Aware - You value accuracy when scheduling, entering information, and following protocols. Engaged Learner - You take feedback well, ask questions, and are eager to learn quickly. Positive Energy - You bring a good attitude to your work and help keep morale high.

Full time

position (we are not hiring for part time)

In-office role

- not remote Must have reliable own vehicle/reliable transportation

Assets (but not required):



Previous client service experience Basic knowledge of veterinary medicine Bilingualism
Ready to Join Us?

If you're looking for a role where your personality, adaptability, and attention to detail will shine -- and where you'll make a real difference every day -- apply now and start your journey with us.

Job Types: Full-time, Permanent

Pay: $16.50-$18.00 per hour

Benefits:

Casual dress Company events Dental care Employee assistance program On-site parking Paid time off Store discount Vision care
Work Location: In person

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Job Detail

  • Job Id
    JD2636967
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Fredericton, NB, CA, Canada
  • Education
    Not mentioned