Job Description

Veterinary Client Care

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Location: Newmarket, ON

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Employment Type: Part Time, Relief Casual

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404 Veterinary Emergency + Referral Hospital

is currently welcoming a part time, relief casual

Client Care

representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated!


Create a warm and welcoming environment for our patients and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset! No experience with animals, no problem, so long as you love pets!

What VCA Canada can offer you

A caring culture of

Wellness and Appreciation*!
Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps!

Click "Apply Now"

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