Job Description

Vet Assistant (Exam Room Assistant)

An Exam Room Attendant (ERA) is integral to the team as they deal directly with the client, patient, Technicians, paramedical support team, and work closely with their partnered veterinarian. An ERA assists the veterinarian with patient care by collecting all necessary information during the appointment, medical information documenting, pet-handling, helping to obtain and prepare samples and running diagnostics, as well as ensuring patient follow-up. Provide client educational communication, and documentation for clients to provide exceptional at home care for their pets.

Our ideal candidate will be available Monday through Saturday, with flexibility for both day shifts starting at 7:00 AM and afternoon shifts ending at 7:00 PM. We strive to provide a balanced schedule by rotating early shifts one week and late shifts the next, and we also ensure Saturday shifts are fairly rotated among all staff.

What you will do:

Establish rapport with the client and patient during the appointment Review and collect patient history and all other necessary information as well as document and transcribe, spell check appointment notes and discharge notes Perform some clerical duties for the veterinarian such as entering charges, call backs, creating estimates, filling out forms, completing referrals, email and phone correspondence with clients, and scanning patient documents Present client education by explaining patient home care, medication information, and providing medical diagnosis documentation Assist with pet-handling, as well as preparing instruments and equipment needed for appointments Perform and record TPR (temperature, pulse and respiratory rate) on patients Assist veterinarians with patients and processing diagnostic samples Observe and report to the vets on the behaviour and condition of animals in clinic Work well in a fast paced pivoting environment

What you will bring:

Prioritize the needs of patients, their families, your teammates and the hospital An enthusiastic personality and excellent interpersonal skills Strong professionalism and have excellent verbal and written communication Problem solving skills Strong time management and organizational skills Ability to multitask and be adaptable Complete tasks efficiently while following safety and regulatory guidelines Accurately and in a timely manner complete medical documentation in accordance with SVMA governing regulations Competent and compassionate patient handling Medical terminology and clinical setting knowledge is an asset Animal Bioscience education is an asset Previous experience in a veterinary setting, rescue organization, or pet care company is an asset
Job Type: Full-time

Pay: $17.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care On-site parking RRSP match Store discount Vision care Wellness program
Work Location: In person