Job Description

Do you want to make a meaningful impact within your community and work closely with veterans and partners? Are you interested in reducing homelessness among veterans and their families? The Mustard Seed is seeking a

Veterans Community Advocate.

The Mustard Seed Veterans Advocacy Program aims to enhance housing access and support services for Veterans in Calgary and Edmonton. The program focuses on reducing homelessness among Veterans and their families by providing rental assistance, intensive case management, systems navigation support, and one-on-one counseling. It seeks to simplify the housing process and streamline service access through a single pathway, addressing each Veteran's unique needs and minimizing the complexity of navigating multiple support systems.



The Veterans Advocate will be committed to helping people who are experiencing poverty, housing instability, and other barriers to assist them in transitioning toward and maintaining sustainable and healthy lifestyles. The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy. The Veteran Advocate will work as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.

Employment Type:

Fixed Term (November 2025 to March 2028)

Schedule:

Monday to Friday (8:00AM to 4:00PM), may include evenings and weekends

Reporting to:

Veteran Advocacy Program Supervisor

City:

Calgary

Number of Positions to Fill:

1

RFR #:

1766

MAJOR DUTIES AND RESPONSIBILITIES:

Conduct meetings with veterans seeking advocacy support to assess their identification, income, and housing objectives, and collaborate with them to prioritize the assistance needed to achieve these goals; Complete the Wellness Advocate intake process; Build and maintain positive relationships with veterans and create a welcoming, respectful, inclusive, and safe environment for them; Educate and empower veterans to understand and achieve their rights and responsibilities, to facilitate their full participation in society; Contribute to general health and wellness programming including supporting or facilitating group initiatives and programs that increase knowledge and awareness of community health; Liaise with internal and external resources that will help veterans achieve their goals if the support is beyond the scope of services provided by the Wellness Advocate. This includes maintaining existing partnerships as well as developing new partnerships; In regards to veterans who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources; In regards to veterans who do not have a Caseworker, refer these individuals directly to internal and external resources; Advocate for veterans as needed, both to access resources within and outside the organization; Maintain relationships with agency partners and volunteers; Ensure veterans accessed external resources by completing follow up with veterans and agencies; Contribute to community programs facilitation as needed; Follow protocols to ensure sanitized and organized professional workspace; Provide backup to Reception to ensure front desk is covered; Assist with training of new Wellness Advocates and Receptionists; Assist Veterans Advocate Program Supervisors, Advocates, and Health and Wellness Manager as needed; Contribute to the development and implementation of new program; Support the Veterans Advocate Supervisor as needed; Participate in case management teams when required; Provide crisis intervention, as necessary; Provide input into program evaluation upon request.

ADMINISTRATION

Build a comprehensive library and knowledge base on community resources; Share and disseminate community resource information; Track assigned clients' progress with external resources; Communicate relevant information to Caseworker about interactions with clients and observed behavior; Document client interactions, client referrals and client progress on documentation platforms (platforms vary with each city); Track statistics and prepare reports, as required; Attend meetings and training, as assigned; Serve on internal and external committees, as requested; Provide input into the development of policies and procedures for designated programs; Keep clients' records and information confidential, updated and secure.

MINIMUM QUALIFICATIONS AND SKILLS

A minimum of an undergraduate degree in healthcare administration, public health, social worker, or a related field; 3-5 years of related working experience; Minimum of 1 year of experience working with marginalized individuals; Competent in use of MS Office; Excellent interpersonal skills ; Excellent administrative, time management and organizational skills; Self-motivated and ability to work independently ; Possession of a Class 5 driver's license, and a clean driving abstract required.

WORKING CONDITIONS

As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive; + Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.
Time more than regular working hours may be required on occasion; Local travel to various Mustard Seed sites and external agencies will be required; The working environment for this position requires moderate amounts of walking, standing, sitting, and daily interactions with colleagues and guests Fast paced and demanding work environment; Moderate to extreme mental effort required to respond to highly intense situations.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed. As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed. Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer. This position requires the use of a company vehicle. Candidate must have and maintain valid driver's licence and will need to consent to a driver's abstract request.

Please submit Cover Letter along with Resume.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please. * Please visit our careers page to see more job opportunities.