Job Description

Venue Director I

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Company Overview

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Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

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The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions

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Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities. Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary Maintain inventory integrity ensuring quality, functionality, organization and availability Attend hotel meetings as necessary Maintain a working knowledge of industry trends, tools and innovations Develop and maintain strong relationships with venue partners Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits Ensure timely payment of all payables Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle Ensure timely payment of all payables and completion of all reporting Effectively utilizes the Company's sales cycle to maximize revenue and improve capture rate Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them Provide technical support for events as necessary Delegate tasks effectively as required Comply with all safety protocols and standard operating procedures Other duties as assigned.

Supervisory Responsibilities

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federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education & Experience

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High School Graduate or equivalent Three (3) years' management-level experience in the audio visual and/or hospitality industry preferred Demonstrated experience aligning team members behind common goals Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Required Skills & Knowledge

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

Planning ability; able to prioritize Strong Technical aptitude Excellent organizational skills Demonstrated personnel management ability Strong Interpersonal skills Strong verbal and written communications skills Strong customer focus Strong team player orientation Strong attention to detail Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

sit at a desk stand or walk for long periods, including up and down stairs consistently bend and stoop Use hands to hold, handle, or feel reach with hands and arms talk, hear and communicate. lift up to 50 pounds occassionally

Benefits

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Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.


Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

SOMMAIRE:

Le Directeur de site I est responsable de la bonne gestion du site qui lui est assigne. Il sera charge de

maintenir la rentabilite, d'atteindre les objectifs de vente et d'exploitation tout en offrant le meilleur service client de sa categorie a toutes les parties prenantes, y compris les partenaires hoteliers, les clients et les membres de l'equipe. Le Directeur de site II devra creer une culture de reussite, soutenir la diversite,poursuivre l'amelioration continue et faire preuve d'un engagement inebranlable a cultiver et a developper les relations du site.

TACHES ET RESPONSABILITES ESSENTIELLES:

Assurer le leadership dans l'execution de toutes les phases des evenements tout en maintenant

le plus haut niveau d'engagement pour le meilleur service client de sa categorie envers les parties prenantes internes et externes

Assurer des operations efficaces sur au sol, telles que le reglage rapide et precis de

l'equipement, et d'autres activites essentielles au sol.

Examiner les profits et les pertes (P & L) pour assurer la rentabilite ; gerer les depenses en

utilisant efficacement les ressources disponibles et en mettant en oeuvre des mesures de controle des couts si necessaire

Maintenir l'integrite des stocks en garantissant la qualite, la fonctionnalite, l'organisation et la

disponibilite

Assister aux reunions d'hotel si necessaire Maintenir une connaissance pratique des tendances, des outils et des innovations de l'industrie Developper et entretenir des relations solides avec les partenaires du site Representer Pinnacle Live en tant que partenaire precieux lors des reunions d'hotel et des visites

des sites clients

Assurer le paiement en temps opportun de toutes les obligations Assurer le traitement en temps opportun de la facturation et des factures ; faire respecter toutes

les Procedures operationnelles permanentes (SOP) de gestion financiere

Utiliser le processus de vente pour maximiser les revenus et ameliorer le taux de capture

pendant toutes les phases du cycle de vente

Assurer le paiement en temps opportun de toutes les obligations et l'achevement de tous les

rapports

Utiliser efficacement le cycle de vente de l'entreprise pour maximiser les revenus et ameliorer le

taux de capture

Former, gerer et developper l'equipe conformement aux SOP de l'entreprise facilitant des normes

de service client elevees, la croissance des employes et une culture de reussite

Utiliser efficacement les systemes informatiques applicables de l'entreprise et travailler continuellement a la mise a jour et a l'amelioration des systemes et des competences techniques

necessaires pour les faire fonctionner

Fournir un soutien technique pour les evenements si necessaire


Deleguer efficacement les taches selon les besoins Respecter tous les protocoles de securite et les procedures d'exploitation standard Autres taches assignees.

RESPONSABILITES LIEES A LA SUPERVISION:

Diriger l'equipe de personnel exempte et non exempte conformement aux politiques de l'entreprise et aux lois federales et etatiques applicables. Les responsabilites comprennent les entrevues, l'embauche et la formation des membres de l'equipe, la planification, l'assignation, l'encadrement, le mentorat, la

supervision du travail, l'evaluation des performances, la recompense et la discipline des membres de

l'equipe, le traitement des plaintes et la resolution des problemes.

COMPETENCES:

Pour effectuer ce travail avec succes, le candidat doit etre en mesure d'accomplir chaque tache

essentielle de maniere satisfaisante. Les exigences enumerees ici representent les connaissances, les

competences et/ou les aptitudes requises.

Forte aptitude technique Bonne connaissance pratique du materiel informatique et des logiciels Capacite de planification : etre capable de planifier des priorites Solides competences interpersonnelles Excellentes competences de communication verbale et ecrite. Excellent sens de l'organisation et souci du detail. Fort esprit d'equipe Apparence professionnelle

Des amenagements raisonnables peuvent etre apportes pour permettre aux personnes handicapees

d'exercer les fonctions essentielles.

FORMATION ET EXPERIENCE:

Baccalaureat ou equivalent Trois (3) ans d'experience en matiere de gestion dans le domaine de l'audiovisuel et/ou de

l'industrie hoteliere preferee

Experience averee en matiere d'alignement des membres de l'equipe sur des objectifs communs Excellentes competences en communication avec la capacite de favoriser des relations a long

terme (avec des equipes internes, des partenaires externes)