Job Description

As an Automotive Delivery Co-ordinator, you will be responsible for ensuring a seamless and exceptional vehicle pick-up experience for our clients. You will serve as the primary point of contact for customers during vehicle pick-up, ensuring they are well-informed and confident in the features, operation, and care of their new vehicles.

You will also be responsible for working with and ensuring the co-ordination between departments (sales, finance, service, clean-up) to ensure vehicles are remaining on-time and ready, with the required accessories or services completed in a timely manner.

This role requires a blend of car-sense & savvy, automotive knowledge, exceptional communication skills to interact with diverse personalities and technological capabilities, as well as the ability to patiently explain and assist with these sometimes advanced features. Additionally, you will be responsible for coordinating logistics related to vehicle delivery and orchestrating a one of a kind exceptional experience ensuring that all aspects of the process are executed flawlessly. This position requires a high degree of self-motivation, and the ability to multi task and exercise independence and good judgment.

Job Type:

Full-Time, Salary commensurate with experience & qualifications

Responsibilities:

Customer Engagement:

Serve as the final point of contact, as well as follow up for clients during the delivery process, ensuring they receive a personalized and informative experience.

Mechanical and Technical Expertise:

Demonstrate a comprehensive understanding of vehicle features & technology, including their features, capabilities, and maintenance needs.

Vehicle Orientation:

Conduct in-depth vehicle orientations, explaining the features, technology, and performance characteristics to clients, and ensuring they are confident in operating their new vehicle.

Communication:

Comfortably interact with diverse personalities delivering information in a clear, professional, and approachable manner.

Logistics Coordination:

Assist in managing and coordinating vehicle delivery, including scheduling, co-ordination of installation of parts & accessories, and documentation, to ensure a smooth and timely handover process.

Collaboration:

Work closely with the parts, service and clean-up teams to ensure all aspects of the delivery process are aligned and executed to the highest standards.

Problem Solving:

Quickly and effectively report and or resolve any issues that arise during the delivery process to the appropriate team.

Follow-up:

Complete Follow up calls with customers to ensure satisfaction and offer any additional assistance.

Qualifications:

Experience:

Minimum of 1 year of experience in the automotive, or related industry.

Communication Skills:

Excellent verbal and written communication skills, with the ability to interact effectively with high-net-worth individuals and large groups.

Customer Service:

Proven ability to deliver exceptional customer service and build lasting client relationships. Anticipate evolving customer needs and how to address them, doing the right thing in the right way

Logistics Coordination:

Experience in coordinating logistics and working through potential logistical challenges considered an asset. Strong problem-solving skills with the ability to manage and resolve issues efficiently.

Computer Skills:

Proficiency with Microsoft Office suite Must be at least 18 years of age and maintain a valid driver's license and an acceptable and safe driving record
Job Type: Full-time

Work Location: In person

Expected start date: 2025-08-01