Job Description

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com - we are committed to ensuring an accessible experience for all candidates.



At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we've created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you'll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you're welcome to apply for jobs at ICBC whether or not you join a talent community.



We look forward to hearing from you!

PURPOSE

Prepares, documents and photographs vehicles and general salvage for sale.



The following job requirements are met by consistently meeting or exceeding ICBC's Employee Expectations.

Position Highlights

We are looking for proactive, detail-oriented individuals to join our team and provide administrative and customer service support. In this role, you will prepare, document, and photograph vehicles for sale, assist customers with retrieving personal belongings, and manage accurate records and inventory. Your knowledge of vehicle specifications, organizational skills, and dedication to safety and customer service will be essential for success in a fast-paced, service-oriented environment.



Your responsibilities may include:

Prepare Salvage for Sale

Washes vehicle and performs light interior detailing as required. Removes after -market products, license plates, personal belongings and garbage from vehicle. Ensures all keys, fobs or cards are secured with the vehicle. Performs engine start/run test and drive testing. Tests and checks condition of engines and batteries. Takes photographs for use in sale listings. Catalogues vehicle specifications and damage in written and visual media to generate accurate product descriptions.

Customer Service

Assists customers in retrieving personal belongings from salvage vehicles. May be required to escort customer or unlock vehicle so they can gain access. Explains salvage and vehicle disposal policies and procedures in understandable terms.

Records

Enters and updates system records and documentation related to salvage. Verifies correct match of vehicle identification number to claims file information. Maintains and updates salvage inventory data.

Position Requirements

Knowledge/Technical Skills

of relevant department policies and procedures as they pertain to salvage and disposal of motor vehicles of motor vehicle makes, models, years, fuel types, mechanical and electrical parts, and equipment of occupational health and safety safe work procedures to connect and disconnect vehicle batteries and perform 'engine starts' and 'run and drive' testing of applicable salvage vehicles of the relevant computer applications and databases to enter, edit and retrieve data of basic digital camera/handheld touchscreen devices and image capturing to capture vehicle condition

Analytical/Problem Solving Skills

to inspect vehicles and equipment and determine action required to prepare for sale to capture appropriate images and written descriptions of vehicles to be listed to ensure accuracy and relevance when recording vehicle details

Communication/Interpersonal Skills

to explain salvage and vehicle disposal policies and procedures to internal and external contacts and customers to provide courteous customer service when returning belongings and responding to other inquires and required

Organization Skills

to categorize and classify notes and images in relevant computer systems to work independently on assigned tasks to follow procedures and instructions while carrying out tasks

Physical/Concentration Ability

to be alert to surroundings and personal safety while working around vehicles to bend, kneel and crawl in tight spaces to take photos to lift and remove vehicle parts and other times from vehicles

Work Environment

exposure to all weather conditions exposure to noise, dirt and dust when working with vehicles requires use of personal protective equipment

Licensing/Accreditation

(where applicable)



Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA). Due to the specific nature of the work, the following will be required: valid BC Driver's license

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.


Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative:

We include different perspectives to reach our common goals.

Supportive:

We seek to understand to meet diverse and evolving needs.

Straightforward:

We simplify the complex to make things easier.

Knowledgeable:

We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

Resident

- you will work at your primary in-office headquarters on all scheduled work days.

Hybrid 8

- you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Hybrid 10

- you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.

Mobile

- you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.

Remote

- you will work remotely from within British Columbia, with one required visit to your primary office per month.

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