Job Description

COMPANY SUMMARY

Over the past 20 years, Varsity Communities has developed a specialization in the facilities management and resident life experience of student communities in Canada. Our focus has consistently been to create living spaces that foster academic excellence, resident well-being, and tight alignment with the long-term goals of institutional partners. As we continue to grow, we are very excited to now be expanding our team into the Ottawa region for the first time.

POSITION SUMMARY

The Community Manager is responsible for caring for our community by providing community development and support. The person holding this position will be the primary point of contact for residents, requiring a positive and solutions oriented personality to respond to inquiries and service requests. The successful candidate will be responsible for daily oversight of the building and ensuring all operations are running smoothly.

SUMMARY OF DUTIES & RESPONSIBILITIES

Take full operational responsibility for assigned real estate portfolio. Embody core values and foster a family environment amongst coworkers. Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue. Collaborate with the Senior Management and Executive team to develop business strategies and goals. Plan, coordinate, and oversee resident arrival, departure, and turnover. To perform local market research and report back on suggested improvements. To monitor real estate performance against agreed criteria and adhere to reporting requirements. Manage and coordinate all outgoing mail and courier shipments. Document all tenant communication in management program. To manage the planning, review and implementation of planned maintenance. To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs. To liaise with any contractors working in or around the property. To review tenancy documentation for accuracy. To oversee the provision of a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively. To be on-call and respond to emergencies as required. Representing Varsity Communities within the community developing positive working relationship with key stakeholders Take ownership of reaching full occupancy of assigned community. Plan, promote, and execute events with existing residents. Maintain an online presence via social media outlets Assist with preparing and executing the monthly Accounts Receivable and N4 process. Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders. To take control of expenditures within set budgets. Overseeing prompt action to recover rent arrears or other payments. Ensuring invoices are processed in good time Other tasks assigned by direct manager.

SKILLS AND BACKGROUND:

The successful candidate for this role will possess the 5 Core Values of an any Varsity Communities employee: being Caring, Curious, Coachable, Competent, and Courageous. In addition, we are searching for a candidate with:


A background in hospitality is considered a strong asset for the position Prior experience in a customer forward facing role is considered a strong asset A candidate who is bilingual, is also considered an asset.




We are looking forward to hearing from you!