Job Description

Reports to: Retail Store Supervisor

Responsibilities:

Greeting and welcoming new vape clientele and long-time customers, listening/consulting them on their wants/needs, and determining vapour products suited to them; Recommending merchandise based on individual requirements while educating clients about product functions; Advising new and experienced clientele on usage and maintenance of vaping devices including demonstrating the device, tasting and sharing your vaping experiences; Multi-tasking to serve multiple customers at a time while delivering a great Fatty Fog customer experience; Answer customer questions/concerns in person and via phone; Maintain store experience and atmosphere at all times and perform all other roles as necessary; Working from the retail location will require flexible, multifaceted colleagues as you will be conducting various organizational and warehouse roles in addition to sales and customer service responsibilities
Qualifications:

Previous experience with vapor products (e-cigarettes or herbal vaporizers) is preferred and previous customer service experience is an asset Excellent listening and communication skills, able to effectively learn and translate information to customers while maintaining a comfortable in-store atmosphere Self-motivated, able to carry out projects self-sufficiently Energetic team player with genuine passion for helping people along their vaping journeys
Company Information:

Fatty Fog Vape Bar: Vancouver's premier vape shop, celebrated locally and globally for its exceptional products and unmatched reputation

Our business constitutes vaping products research and development, manufacturing, retail, and wholesale.

Fatty Fog is a quality-oriented, socially conscious brand, emphasizing Tobacco and Combustion Harm Reduction by the use of novel tools like electronic cigarettes, disposables and other combustion-free alternatives. Something for all types of vapors.

We are an equal opportunity employer. We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals.

Please note: For compliance reasons, we only accept applications from applicants who are 19 years or older.

Job Type: Full-time

Pay: $20.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Designated paid holidays Discounted or free food On-site parking Store discount Wellness program
Application question(s):

This position requires working weekend mornings, weekday mornings, and occasional weekday evenings.
Please only apply if you're available during these hours.

Experience:

vape: 3 years (required) Customer service: 3 years (required)
Work Location: In person