ABOUT JOTFORM
Jotform is a San Francisco-based SaaS company with more than 16 million users worldwide. We are thriving and growing, and we\xe2\x80\x99ve never needed outside funding. That\xe2\x80\x99s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes \xe2\x80\x94 from small businesses to enterprises.
We are looking for Technical Support representatives in Vancouver for our rapidly growing customer base. These are full-time, in-office opportunities.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you\'ll be given a chance to contribute if you\'re eligible. As a Technical Support Representative, you\'re also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to:
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