Job Description

Come and work with us at Chateau Victoria! We pride ourselves on our personalized service.

Winner of 2023 - Outstanding Customer Service Award, Chamber of Commerce

Our Bell Team are responsible for crafting an exceptional service for our guests. From offering directions and guidance on the hotel and all things around our community, to assisting with parking cars, helping with luggage, particularly with group tour arrivals and departures BUT also operating our courtesy shuttle, our added value for our guests.

We are looking for someone who can has flexibility with their schedule - available to work both AM and PM shifts.

This position is based on business volumes and other time off requests but anticipate an average of 20 hours per week.

Our Bell team are provided with the autonomy to deliver excellent guest service by...

Greeting guests at the front entry & courtyard of the hotel in a friendly and professional manner. Operate the courtesy shuttle and valet park guest vehicles on request. Assist guests with luggage and escort incoming guests to their destination. Assist group & tour arrivals and departures, including all baggage handling between bus & guestrooms. Be aware of local attractions and restaurants and make recommendations to guests. Ensure all aspects of work areas are maintained, cleaned, organized and up to date

Qualifications:

Must have a clean class 5 driver's license and is comfortable driving both automatic and standard vehicles. Must be able to repeatedly lift and handle up to 50lbs (i.e. baggage handling) Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy. Requires good communication skills, both verbal and written. Must be available for a variety of shifts including days, afternoons, weekends and holidays. The ideal candidate will be multi-faceted and resourceful, able to work in a fast-paced environment. Previous hospitality experience preferred.

Why join our team?

Additional pay is provided for tour bag assistance A supportive and collaborative team who embrace our core values. A great staff meal program. Employee, Friends and Family hotel & food and beverage discounts. Employee events * Discounted rates for parking or bussing, or use our secured bike storage.