Job Description

Under general supervision the Vacation Home Attendant is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, provincial, federal, and local authority guide-lines ensuring a clean, sanitary and inviting suite for the guest.


Sweeps, scrubs, mops and polishes floors. Vacuums carpets, rugs and draperies. Inspects and turns mattresses regularly. Handles all dirty laundry, and replaces all dirty linens with clean items. Dusts and polishes furniture and fittings. Cleans ovens, fridges and all appliances. Empties and cleans trash containers, and disposes of trash in a sanitary manner. Cleans toilets, basins, mirrors, tubs and showers. Wipes down glass surfaces, and washes all windows. Makes up beds and change linens. Distributes linen, towels and room supplies using wheeled carts or by hand, and restocks room supplies. Realigns furniture and amenities according to prescribed layout. Delivers any requested housekeeping items. Follows all company safety and security procedures. Provides assistance to other team members, including responding to housekeeping problems, as needed or requested. Provides assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed. Immediately secures any lost & found items and turns them in to Security and/or management. Reports any maintenance deficiencies or safety hazards, or damage to the property. Ensures confidentiality and security of all suites. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:


This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:Knowledge of cleaning and sanitation products, techniques and methods. Working knowledge of operating cleaning equipment. Fluent in English and excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency situation and takes appropriate action. Able to establish and maintain a cooperative working relation. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. Performs well with frequen interruptions and/or distractions.

Compensation:

$30.00 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.


Potential staff accommodation available.