Job Description

Purpose

Reporting to Team Lead, Sales, the Vacation Consultant, Group has overall responsibility to understand group travel needs while developing the group travel market. This includes growing the number of groups, the number of passengers, and the profitability of the groups department. Sales activities are both reactive - responding to incoming leads; and proactive - actively soliciting repeat business, initiating sales calls, prospecting new customers, and developing new markets.

Note: This is a 11 Months Fixed Term Contract.

Key Areas of Accountability

Maximize group sales in cooperation with field sales activities and through coordinating telemarketing, direct sales calls, database marketing and mail-outs

Log all leads, revenue opportunities, and sales activities in Salesforce

Prepare detailed proposals for Group clients from all markets, including developing timely and accurate quotations and itineraries; and including blocking rail inventory prior to submitting proposal to client

Create customized itineraries as appropriate

Either individually or in tandem with field sales, manage the sales pipeline by following up on proposals in order to secure the business and make proposal adjustments as appropriate

Ensure, either directly or through an operations specialist, that the execution of charters or group bookings to the highest possible standard

Effectively manage the sales funnel through timely completion of sales activities (keeping tasks current in Salesforce)

Build all quotations and bookings in Kaptio

Perform additional group activities which include invoicing and collecting deposit and final payments

Work closely with clients and field sales to maximize number of guests booked on contracted programs through creative promotional ideas specifically designed for their clientele

Meet and greet groups during the season

Cross train other members of the Sales Department on product knowledge and operations policies

Follow up with the client after the group has travelled to ensure customer satisfaction and secure repeat business - future booking

Contribute to the overall Groups strategy including assisting with the development of the Sales & Marketing Plan, assisting with group pricing strategy, assisting with the development of Group Consultants, and working on special projects to enhance the Organizational Efficiency as it relates to the Groups department.

Liaise closely with the Guest Services and Product Department to maintain an up-to-date supplier database on hotels, attractions, transportation and sightseeing in Canada and work with Group Sales Coordinator to ensure accurate, organized and easily accessible filling system

Contribute with constructive feedback and solutions at Groups Department Meetings

Attend and participate in trade show, familiarization tours, and industry events relevant to the group market segments as required

Develop systems, procedures, and functions to eliminate redundancy and increase efficiency and effectiveness of all members of the Groups team

Work closely with the Manager, Groups and Field Sales to ensure good communication between Groups and the rest of the Sales team

Develop sales skills and techniques and cross train to understand all processes of the Sales team

Ensure complete and ongoing knowledge of Rocky Mountaineer policies, procedures, and products

Liaise with Produce Operations team

Participate in meals, menu selections

Briefing Tour Directors on itineraries

Other operational tasks as required

Qualifications

Experience


Proven organizational and administrative skills

3 - 5 years' experience in coordinating groups or proven sales account management experience

Excellent verbal and written communication skills

Demonstrated ability to prioritize and work on several projects simultaneously

Commitment to guest service excellence

Solid business acumen

Previous experience with CRM systems (Salesforce) an asset

Computer literate (Microsoft Office: Word, Excel, PowerPoint, Outlook)

Established connections in business, hospitality, and tourism communities an asset

Preference will be given to those candidates who have previous hospitality sales, event planning and/or hospitality operational experience




Skills


Motivated, outgoing, and personable

Exhibits initiative, creativity and develops relationships easily

Team player with flexibility and a positive attitude

Responsible for action - enjoys working in a fast-paced, deadline driven environment

Exercises good judgment in decision-making

Results-oriented

Courteous, tactful, and diplomatic

Detail-oriented




Attributes


Represent Rocky Mountaineer as an ambassador

Meet and exceed sales goal expectations including revenue goals, guest count goals and new product sales goals

Maintain current and accurate client files

Effectively assess priorities, balance responsibilities and be able to organize and work with multiple priorities and deadlines

Use discretion and maintain confidentiality in working with and conveying confidential or sensitive information

Demonstrate professional demeanor in all interactions with others

Contribute consistently

Maintain positive and constructive relationships throughout the company

Seeks opportunities for continuous learning

Ensure complete and on-going familiarity of Rocky Mountaineer's products

Work Environment

Full-time employment consisting of regular work hours that may occasionally require extra hours during week or on weekends to reach mutually agreed upon project deadlines.

Ability to work independently and as part of a cross-functional team.

Vancouver-based; hybrid role with minimum 3 days in office.

Compensation

The base salary offered for this role is $48,000 - $52,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Rocky Mountaineer's Bonus Program

Eligible Benefits

Rocky Mountaineer supports our team members' health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:


Medical, Dental, Vision, Life Insurance Short term disability, long term disability, and Accidental Death & Dismemberment policy Travel emergency assistance
Vacation time & sick time.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team and achieving extra ordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.