Job Description

Note: This is a repost, applicants who have previously applied to this vacancy do not need to re-apply.
The Saskatchewan Liquor and Gaming Authority\xe2\x80\x99s Customer Relations Branch is seeking an enthusiastic, self-starter with a customer-centric mindset to join its team as a permanent full-time Account Representative.This role reports to the Account Manager, Customer Relations and serves as the primary point of contact for their portfolio of approximately 150-200 small to medium-sized SLGA wholesale customers. As an Account Representative, you\xe2\x80\x99ll be the key contact for all programs, products, and services that SLGA offers to its customers. You\xe2\x80\x99ll assist both brand new and established liquor retail stores with online ordering, SLGA website navigation, product selection, merchandising, marketing, pricing, and policy to help them establish a successful business. Your customer-focused mentality will ensure that your portfolio of customers receives a high level of service which will be achieved through your excellent communication skills, powerful negotiation tactics and your ability to think on your feet and problem-solve to meet your customer\xe2\x80\x99s every need.If you\xe2\x80\x99re passionate about helping people, building, and maintaining strong relationships and have an interest in beverage alcohol, then apply today!Core Competencies (Job Family \xe2\x80\x93 Professional)

• Accountability (Level A) \xe2\x80\x93 Takes responsibility for one\xe2\x80\x99s own actions, behaviours, and commitments.
• Communication (Level B) \xe2\x80\x93 Adapts communication.
• Customer Service Excellence (Level C) \xe2\x80\x93 Builds customer relationships and identifies required improvements to service delivery.
• Adaptability (Level B) \xe2\x80\x93 Adapts behaviours and approaches to address specific situations.
• Teamwork (Level A) \xe2\x80\x93 Participates in team or group activities.

Job Duties

• Develop and maintain positive business relationships with portfolio of wholesale customers.
• Maintain customer contact profiles and ensure customer change requests are processed in a timely manner.
• Maintain KPI tracking/reporting for own portfolio of clients.
• Prepare reports of sales and service metrics for portfolio of clients.
• Play a key role in the administration and maintenance of the customer claims processes.
• Assist customers in product selection, pricing and forecasting.
• Manage customer complaints and conflicts in an effective manner with the understanding to elevate when required.
• Oversee payment and collections of outstanding accounts of customers in portfolio.
• Provide backfill support to SLGA\xe2\x80\x99s order desk completing customer orders, allocations and other duties as required.
• Support the Customer Relations team in any capacity that may be required.

Required Technical/Qualifications

• A degree or diploma in business administration, commerce or other related field supplemented by relevant work experience.
• Experience opening and maintaining new business accounts, issues management and building customer relationships would be considered an asset.
• Excellent verbal and written communication skills along with superior issue management skills.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), experience with Power BI would be considered an asset.
• Knowledge of beverage alcohol products and categories along with the characteristics and uses of beverage alcohol products is an asset.
• Knowledge of retail merchandising strategies and/or marketing strategies and tactics would be considered an asset.
• Knowledge of applicable regulations, acts, terms and conditions, agreements, codes, policies and/or procedures related to the Government of Saskatchewan or SLGA is an asset.
• The successful candidate will be required to complete their Serve it Right Saskatchewan certification within 30 days of resumption.
• Must hold a valid class 5 driver\xe2\x80\x99s license.

Working Conditions
The work period for an Account Representative is unregulated within any working day or series of working days. This consists of 224 hours with 2 earned days off in a 6-week period. These working hours will not exceed 12 hours in a day or more than 6 days in a calendar week. An Account Representative is required to travel within the province using a Central Vehicle Agency-provided vehicle, this travel may account for up to 25% of your working hours. Overnight stays are occasionally required.To Apply
If this position speaks to you, please submit your application by for this vacancy.Both your cover letter and resume will be used in the screening process. You must clearly indicate how you meet the required qualifications and competencies listed above. You will also be required to make a 5\xe2\x80\x9310-minute presentation on your 30/60/90-day plan upon assuming the Account Representative role. Only applicants under consideration will be contacted.The successful candidate will be subject to SLGA\xe2\x80\x99s Criminal Record Check and Code of Conduct Policies.Classification: Level 7 ($29.31 - $37.30/hourly)SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Aboriginal people, persons with disabilities and visible minorities are encouraged to self-identify.Powered by JazzHR

Saskatchewan Liquor & Gaming Authority (SLGA)