Job Description

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The role of Expert UX / UI Design is responsible to produce creative user-centric experiences and application interfaces for a variety of business objectives. Their role is to understand user pain points and areas of concern to match people\'s needs with what is technologically feasible to provide maximum business and user values. They play a key role in enabling user/technology adoption, improving user engagement and trust in the application. Their mandate is to maintain and evolve CN\'s User Experience practice, taking into account industry standards and practices leading toward interactive design and Design Thinking.

Main Responsibilities

Understand

Empathize

\xc2\xb7 Perform user research using various methods to understand user pain points, areas of concerns or frustration

\xc2\xb7 Conduct user workshops and stakeholder interview to discover range of opportunities for experience improvement

\xc2\xb7 Consolidate user insights through personas and experience journey maps modeling

Define

\xc2\xb7 Collaborate with application designers, business groups, and architects to determine business objectives and purpose for the proposed application

\xc2\xb7 Facilitate client vision leading user experience workshops to determine target audiences, user needs, data requirements and compile them into user flows, storyboards and information architectures

Design

Ideate

\xc2\xb7 Understand business rules, user-system interaction, data models and flows, to ideate and translate concept to begin laying out interfaces (wireframes)

\xc2\xb7 Understand and work with various technologies to determine the appropriate framework to produce the application

\xc2\xb7 Propose experience concepts which pioneer usability for audiences, organizing the interface with data appropriate for all users

Prototype

\xc2\xb7 Define/Affine product\'s art direction

\xc2\xb7 Produce High-Fidelity mockups, prototypes and interaction / behaviour specification

\xc2\xb7 Improve proposed model through usability testing and other user feedback gathering methods

\xc2\xb7 Define interaction patterns and components as well as envision intuitive, useful and engaging user experience design

Document

\xc2\xb7 Contribute to CN Design System development, maintenance and sensitization

\xc2\xb7 Annotate design in regard to state variations, UI behaviour, edge cases, etc.

Test & Materialize

\xc2\xb7 Collaborate with developers to support the implementation of design recommendations

\xc2\xb7 Drive usability testing with the business and adjust product to improve user experience

\xc2\xb7 Monitor actual user behaviors through analytics reports and tools to identify potential optimizations

Govern

\xc2\xb7 Govern and provide leadership for all UX/UI design and development at CN

\xc2\xb7 Stay up to date with domain methodologies, best practices and trends to provide guidance and education to team members and stakeholders

\xc2\xb7 Collaborate in the elaboration of long-term vision to move forward CN\'s interaction design and design thinking practices

Requirements

Education/Certification/Designation

\xc2\xb7 Bachelor\'s or Master\'s degree in Interaction Design, Computer sciences with a focus User Experience Design, or equivalent degree and work experience

Skills/Knowledge

\xc2\xb7 Solid experience in creating wireframes, storyboards, process and user flows (similar to Data Flow diagrams) and site maps

\xc2\xb7 Solid understanding and experience with web and mobile technologies as well as with common Front-End Frameworks logic (such as AngularJS, React, KendoUI, PrimeFaces, etc.)

\xc2\xb7 Solid understanding of accessibility standards

\xc2\xb7 Proficiency with visual design and wireframing tools such as Sketch and Figma

\xc2\xb7 Proficiency with prototyping tools

\xc2\xb7 Excellent visual design skills with sensitivity to user and system interactions

\xc2\xb7 Ability to define and document product art direction

\xc2\xb7 Ability to perform/support customer research and user testing activities

\xc2\xb7 Ability to present designs and sell solutions to various stakeholders

\xc2\xb7 Ability to solve problems creatively and effectively

\xc2\xb7 Up-to-date with the latest UX/UI trends, techniques, and technologies

\xc2\xb7 Experience working in an Agile/DevOps development processes

\xc2\xb7 Strong systematic mindset; ability to think in terms of systems and ecosystems (components scalability, responsive design, synergy between products, etc.)

\xc2\xb7 Ability to be organized and detail oriented; ability to handle multiple UI-leading initiatives and provide visibility when required

Experience

\xc2\xb7 Minimum 10 years overall work experience

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America\'s most and railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don\'t apply unless they feel they fit the job posting at 100%. Even if you don\'t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway