Job Description

One of our major Banking clients is looking for a UX Researcher (Digital, Bank, Qualitative)
Length: 1 year contract with the possibility of extension or permanent
Location: Toronto, ON - Hybrid (2-3 days/week in the office)
Hours: 9am - 5pm EST

DESCRIPTION:
Sr. Qualitative UX Researcher will help drive human-centered experiences that are rooted in a strong understanding of our customer\'s needs. Embedded within our Wealth portfolio, you\'ll have countless opportunities to collaborate with cross-functional partners and external vendors, in executing qualitative research that informs the experience design and future of BMO digital products and services.

ROLE RESPONSIBILITIES:

• Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of Banks\' digital products & services:
• Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.
• Recruitment: Recruit a representative sample of research participants via internal and external pipelines.
• Method Execution: Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)
• Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business
• Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams
• Independently balance and execute research studies across your business group/focus area.
• Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.
• Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.
• Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we\'re continuously threading knowledge and learnings together across products
• Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.

MUST HAVE SKILLS:

• 5+ years of professional experience, working in a digital environment
• Strong expertise in applying qualitative methods, understanding the strengths and limitations of the craft
• Hands-on experience executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings
• High comfortability with various data set structures (large or small, structured or unstructured)
• Strong experience triangulating data types when conducting qualitative analyses
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Action and execution oriented, with ability to bring an idea from plan to reality
• A love for data and asking questions, seeking answers, and working with others to solve complex challenges

Strong execution skills (User testing, User interviews) or similar Functions

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Sunita.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!

Jobboom