Job Description

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Responsibilities:

Utilizing qualitative and quantitative methods, conduct research of user behaviours, digital needs and motivations Design the research plan with clear objectives, targeting users based on their needs and challenges Write usability discussion guides to moderate user research sessions and document responses Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess client's business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development. Key UX Research and Design experience must include: Creation of personas to illustrate important user groups and highlight key characteristics and preferences. Creation of journey maps to illustrate important user groups' pain points and opportunities throughout the service. Identification of key features to include in the development of a prototype. Deliverables include: User Research Report, Personas, User Journey Maps and, iother research artifacts as requested. Lead the synthesis of user research insights and artifacts.

General Skills:

Relevant experience creating data-driven user research strategies Experience as a UX researcher, or similar role, designing for web and mobile applications Proficiency with research documentation tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting usability testing, A/B testing, surveys, user observation and interviews Experience collaborating with designers and stakeholders to understand business requirements Experience transforming design research into insightful analysis Experience making strategic design and user-experience decisions related to core, and new, functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Desirable Skills:

Knowledge of human-computer interaction

Skills

Experience and Skill Set Requirements

iUX Research and Design skills - 50%

5+ years experience in Digital UX Research and Design Demonstrated experience in conducting users research and user consultation Demonstrated experience in Ontario Design System https://designsystem.ontario.ca/ Develops performance measures (key performance indicators) for user research and conducts follow-up Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess client's business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan, conceptual architecture design, Solution Options Analysis, and Treasure Board business case development. Key UX Research and Design experience must include: Creation of personas to illustrate important user groups and highlight key characteristics and preferences. Creation of journey maps to illustrate important user groups' pain points and opportunities throughout the service. Identification of key features to include in the development of a prototype. Deliverables include: User Research Report, Personas, User Journey Maps and other research artifacts as requested.

Service Design & Business Analysis skills - 20%

3+ years experience in Digital Service Design Demonstrated experience in Evidence- and context-based design. Has experience in designing systems for use across multiple services and can identify the simplest of a variety of approaches. Demonstrated experience conducting iterative design proof-of-concepts / wireframes in Figma or other tools Demonstrated experience in AODA act 2005 for WCAG elements implementation https://www.ontario.ca/page/about-accessibility-laws Experience in managing user stories with Agile, SCRUM, Lean, DevOps methodologies Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Soft Skills - 15%

Excellent analytical, problem solving and decision-making skills Excellent communication skills, both written and verbal Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Agile and Public Sector Experience - 15%

Experience in managing user stories with Agile, SCRUM, Lean, DevOps methodologies Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps Thorough understanding of SDLC, specifically QA processes in agile development environments Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps Previous experience working in Government or Public Sector organizations Demonstrated experience in Ontario Design System https://designsystem.ontario.ca/

Must Haves:

5+ years experience in Digital UX Research and Design * Demonstrated experience in conducting users research and user consultation