Job Description

One of our major banking clients is looking for an UX Research Manager - Digital Wealth Platform, Banking
Length: 12 months contract with the possibility of an extension and conversion to permanent employment
Location: Toronto, ON (Hybrid - 2-3 days per week)
Working Hours: 9 am - 5 pm EST

ROLE MANDATE:
Sr. Manager, UX Research is expected to help lead human-centered experiences that are rooted in a strong understanding of our customer\'s needs. Embedded within our bank\'s Digital Wealth portfolio, you\'ll have countless opportunities to collaborate with cross-functional partners and external vendors, in owning the research strategy and roadmap for our next generation Wealth digital platform experience

ROLE RESPONSIBILITIES (including but are not limited to):

• Report directly to the Director, UX Research & Design Operations (Canada & US) and work with a collaborative team across offices in Canada
• Lead the research strategy and roadmap delivery for our next generation Wealth platform, ensuring client experiences align with our Experience Design vision
• Work closely with cross-functional business stakeholders (Design, Product, Content Strategy, Digital Strategy, Technology, and Business) and a third-party vendor, continuously advocating for and embedding research evidence across Agile sprint cycles
• Guide a Sr. UX Researcher in executing the research roadmap, providing direction to ensure rigour, planning and high-quality standards are met in executing research methods
• Lean in to assist with the end-to-end research process when required
• Collaborate with your extended UXR Wealth portfolio team members, ensuring we\'re continuously threading together knowledge and learnings across products
• Alongside your UX Research Leadership peers and the broader UX Research team, contribute to and support in evolving best practices around the research craft and focused specializations

MUST-HAVE SKILLS:

• Previous FI Experience (Top 5 bank or any other digital FI institution such as wealthsimple)
• 7+ years of professional experience, working in a digital environment
• Seasoned expertise in providing thought leadership around research strategy and effectively delivering on research roadmap
• Hands-on experience leading & executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings
• Strong expertise in applying UX Research methods, understanding the strengths and limitations of the craft and being bold enough to communicate when research is not needed
• Strong experience triangulating various data types, across internal and external sources
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• \xe2\x80\xa2Action and execution oriented, with ability to bring an idea from plan to reality
• A love for data and asking questions, seeking answers, and working with others to solve complex challenges

INTERVIEW:

• 1-2 Rounds of Microsoft Teams
• 2nd round of interview would comprise of sharing previous project work

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is San.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!

Jobboom