Job Description

Attendance: Hybrid



Employment Category: Intermediate Professional



Type of Contract: Permanent



Benefits for vendors:
A career as a UX research advisor in the Voice of the Client team at National Bank means acting as a user-centric research specialist. This position allows you to have a concrete impact on the evolution of our digital solutions thanks to your knowledge of UX research, qualitative data analysis and understanding client needs. Your role contributes directly to shaping the digital experience, guiding strategic decisions and amplifying the voice of the client on our various platforms.

Your job

Understand the issues presented by the design teams and define adapted research plans to inform decision-making. Plan, coordinate and carry out user tests and directed interviews in collaboration with our internal partners and suppliers. Make concrete recommendations based on client feedback and align these areas for improvement with business objectives. Act as a Voice of the Digital Client partner by analysing client data and comments, then sharing relevant insights with teams. Contribute to a user-centric culture by supporting designers towards greater autonomy in research. Manage user test rooms located at our head office and continuously develop research practises, particularly using artificial intelligence tools.

Your team

Voice of the Client and Client experience sector has more than 30 passionate specialists who work agile, proactive and collaborative to improve the client experience and optimise our digital journeys. You report to a manager who values autonomy, curiosity and excellence in execution.


Our work environments promote flexibility and continuous development. The Bank values continuous development and internal mobility. Our personalised training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time.

Prerequisites

A bachelor's degree in the role and at least four years of relevant experience, OR a master's degree in the role and at least two years of experience. Experience in UX research, marketing research or UI & UX research Master qualitative and quantitative data analysis and the interpretation of insights. Be very comfortable presenting results, explaining them in plain language and writing executive summaries.

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!



Additional required languages: English, French



Skills: Artificial Intelligence, Coaching, Communication, Diversity & Inclusion, Teamwork, User Research, Cybersecurity, Client-focused, Detail-oriented, Empathy, Initiative, Learning Agility, Resiliency, Agility