Job Description

Temporary position for 24 months.


As a UX researcher, you enhance the user experience for our members, clients, and internal users by leading UX research activities within digital and omnichannel projects. You will be part of the Research Team, whose mission is to deepen and measure the understanding and expectations of members and clients to support business decisions, marketing strategies, and the improvement of the omnichannel experience. More specifically, you will be required to:

Actively contribute to the Business Services Experience Design Center to support the sector in its digital transformation. Understand project objectives (value propositions, design) and the business needs of the sector. Define appropriate methodologies--both qualitative and quantitative--that effectively meet the objectives depending on the project stage. Prepare and moderate remote tests or in-person sessions in our UX research lab. Analyze, synthesize, and present research findings in clear and concise reports to stakeholders. Collaborate closely with digital strategists, web analytics specialists, product owners, UX designers, UI designers, and content writers to promote user-centered digital solution design. Monitor and share best practices and trends in UX research and user experience.

What we offer

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Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria.*

What you bring to the table

Bachelor's degree in a related field A minimum of six years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Experience in user research or as a UX designer with research experience Knowledge of French is required Familiarity with tools such as Qualtrics and Optimal Workshop

Action oriented, Complexity, Customer Focus, Differences, Innovation, Interpersonal Savvy, Nimble learning
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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.


If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Marketing (FG)

Unposting Date

2025-11-11