Job Description

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Position Summary

Reporting to the FOH Manager and Supervisor, the Usher will provide quality customer service to patrons attending events in the venues, assist in event preparation and conclusion, and effectively assist patrons in event of emergency. Demonstrate excellent customer service and communication skills. Able to work independently as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends, and holidays.

Key Duties and Responsibilities

• Arrive on time for scheduled shifts (or obtain an approved replacement if unable to work.)
• Greet all guests in a friendly and courteous manner. Where applicable/necessary, check guest belongings, take/check/scan tickets, distribute programs and escort guests to seats.
• Additional duties may include event chair/table set up and take down, adding inserts to programs, distribution, maintenance, and collection of programs at event end.
• Attend Pre-Event briefing for job assignment and event specifics.
• Ability and willingness to work any assignment, including duties not listed within the scope of this job description.
• Direct and manage patron-traffic to maintain safe and effective flow in all public areas.
• Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness, and functionality. Notify Front of House Manager/Supervisor of questions, comments, or concerns.
• Respond quickly and courteously to patrons\' needs, questions, comments, or concerns with answers and/or action.
• At the event\'s conclusion, walk through the assigned area, retrieving any lost items and turn them in accordingly.
• In case of emergency, actively assist in safeguarding patrons.
• Ability to stand for the duration of a shift which is approximately 4 hours.
• Adhere to established dress code.
• Attend required training and meetings.
• Assist Front of House/Duty Manager with procedures for injuries, illness, etc.
• Assist patrons with accessibility-related issues.
• Other related duties as required.

Required Skills/Knowledge

• Experience working in a fast-paced and busy environment. Experience in a performing arts venue is considered an asset.
• Being customer-focused and having the capacity to handle situations that demand diplomacy, tact, approachability, and assertiveness.
• Understand and adhere to established policies and procedures, including emergency procedures. (Familiarization with the location of exits and use of emergency equipment.)
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of the ticket office, restrooms, concessions, coat check, etc.), information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
• Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight.
• Ability to stand for long periods, sometimes throughout an entire event.
• Ability to lift 20 kilograms.
• Strong problem solving and decision-making skills, coupled with the ability to remain calm under pressure.
• Show commitment to personal growth, development, and leadership opportunities.
• Proven written and verbal communication skills with the ability to communicate well.
• A keen interest in the arts is considered an asset.
• Ability to take CPR and First Aid training if not currently certified.
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Great Canadian Gaming