--------- Give access to computer networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Computer and technology knowledge
------------------------------------- Networking software
Networking hardware
Networking security
Internet
Desktop applications
Security software
Multimedia software
Word processing software
Mail server software
Communication software
Image editing software
Programming software
Software development
MS Office
MS Windows
Personal suitability
------------------------ Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Screening questions
----------------------- Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Experience
-------------- 2 years to less than 3 years
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 30 to 35 hours per week
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