------------- Secondary (high) school graduation certificate
Tasks
--------- Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
--------------- 3-4 people
Work conditions and physical capabilities
--------------------------------------------- Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Personal suitability
------------------------ Accurate
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
Experience
-------------- 7 months to less than 1 year
Health benefits
------------------- Health care plan
Other benefits
------------------ Other benefits
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 30 hours per week
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