Job Description

We're searching for an User Experience Designer on our Business Technology Enablement Office. Are you searching for new possibilities?
Westland Insurance Group Ltd has an exciting full-time opportunity for an User Experience Designer to join our Business Technology Enablement Office team in Surrey, BC at our head office.
Expected Compensation: The expected hiring range for this role is $48,000 to $60,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.
Discover what's possible, with Westland.
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
The User Experience (UX) Designer is a strategic partner in delivering seamless, user-centered digital experiences for employees and brokers at Westland. This role is responsible for designing and optimizing digital workflows, championing the design system, and collaborating across business units to ensure technology solutions drive business outcomes and user satisfaction.
Interested in learning more?
Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we'll love You:

• A certificate or degree in UX Design, Human-Computer Interaction, Graphic Design, Information Technology, or related field. Industry certifications are an asset
• Proficiency in design tools (e.g., Figma, Sketch, Adobe XD) is required and familiarity with Acturis BMS and CRM systems is
• Demonstrated experience in maintaining and evolving a corporate design system
• Strong portfolio showcasing digital product design in a corporate or enterprise environment
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective communication and collaboration abilities; able to work independently and in multi-disciplinary teams
• Experience with business enablement and technology integration projects is valuable
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with accessibility standards, AI, machine learning, and project management methodologies is an asset

Once here, you'll:

• Intake and prioritization: Manage requests for new digital experiences and improvements. Engage stakeholders to understand business needs, pain points, and strategic goals. Frame design opportunities with clear scope, impact, and strategic alignment to support prioritization and accountability
• User research & insights: Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors. Facilitate workshops and design sprints to gather insights and co-create solutions
• Experience design: Design wireframes, prototypes, and user flows for new and existing digital products. Ensure solutions are accessible, visually appealing, and aligned with business objectives
• Design system ownership: Maintain, evolve, and advocate for the corporate design system in Figma. Ensure consistency in visual language, interaction patterns, and accessibility standards across all digital products. Educate and support teams in adopting and applying the design system
• Collaboration & solutioning: Work closely with business stakeholders, IT, marketing, and insurance teams to translate requirements into effective user experiences. Collaborate with BTEO Experience Analysts to leverage feedback and data
• Execution & implementation: Partner with development teams to ensure design intent is realized in final products. Participate in project planning, provide design specifications, and support testing and training
• Continuous improvement: Monitor user metrics and usage analytics post-launch. Gather feedback, iterate on designs, and recommend enhancements to improve adoption and satisfaction
• Lead change: Champion user-centered design principles and best practices. Lead efforts to integrate UX into everyday work, fostering a culture of innovation and empathy

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Want to get to know each other better? Send your resume our way.

Skills Required