Job Description

Posting Closes On: 10/3/2023 - 8:00 a.m.

Compensation: 68,455 to 85,569 based on experience

Additional Information: Full Time Temporary role \xe2\x80\x93 12 to 18 month maximum.

Did you know that Servus Credit Union is Alberta\'s largest credit union and is ranked #1 in Canada on Forbes\xe2\x80\x99 World\xe2\x80\x99s Best Banks list for 2022? We\'re excited to be growing and moving with the times to keep up with the fast-paced, ever-changing financial industry!

Join Our Team!

We are seeking a User Experience Designer to join our Digital Sales and Banking team. This individual should exhibit a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment and has a user centric mindset.

Working within Digital Banking and Sales opportunity will enable working in collaboration with our partners, internal stakeholders, and team members across the Digital team including, but not limited to marketing, insights, operations, IS technical stakeholders and vendors to design and implement innovative concepts and experiences communicated in the form of interactive prototypes that can be tested with end users and presented internally.

This role\xe2\x80\x99s primary accountability is to design the user experience (UX) and user interface (UI) for digital elements including; Online and Mobile Banking, Servus.ca, in-branch interactive/ digital signage and ATM. Execution needs to be optimized across multiple devices using design thinking and user-centered design (UCD) approaches, continuously develop UX best practices while integrating corporate standards within a cross-functional team. This includes all phases of the service design process including: user research, conceptual design/development, UX flows/navigation maps, wireframes, graphic and interface design (sketches & mockups), interactive prototypes, storyboards, persona/scenario development, usability testing, project deliverables and presentations to showcase designs to senior leaders.

More specifically, the scope of your responsibilities will include but are not limited to:

• UX includes: user experience, user interface and interaction design.
• Collaborate with key stakeholders, analysts and other designers to identify the best solutions to a problem and increase our Digital Banking presence, conversion, transaction, and interaction through digital channels.
• Design usable and visually compelling user experiences and interfaces for the next wave and legacy of Digital Banking through their complete experience lifecycle.
• Create clear and effective design documentation, such as user scenarios and wireframes while working with defined design systems and brand guidelines to maintain consistency.
• Produce high quality design assets to communicate complex ideas in a simple format, often with short turnaround timelines. Build interactive prototypes of your designs:

• Design and iterate on concepts for web, mobile, and tablet experiences including usability testing.
• Create and maintain a UX best practice and standards library.

• Understand upcoming OS releases for mobile devices and impact on Digital Banking user experience.
• Stay up-to-date on evolving landscape of design tools.
• Stay up-to-date on user experience trends and competing/emerging platforms across the industry.

Requirements

To qualify, you\'ll need at least the following:

• Bachelor\'s degree in Design in Visual Communication, user experience, graphic design or related field or similar an asset.
• Agile/Iterative training / experience
• Professional Design Education in Human-Computer Interaction Design, Digital Arts & Media Graphic Design, User Experience, Interaction Design or comparable design field is desirable.
• A minimum of 2-5 years\xe2\x80\x99 experience of user design is required; preferably for financial institutions or ecommerce, in web apps that leverage emergent technologies, consumer electronics and/or mobile devices.

Although not required, the following experience and education/certifications are valuable assets:

• Strong conceptual skills, along with the ability to communicate your vision.
• Experience designing for multi-device experiences such as responsive, adaptive and mobile.
• Understanding of Voice of Customer (VoC) advocacy, customer insights/analytics.
• Understanding of user research, user interface design, user interaction design, usability testing and standard UCD methodologies across platforms and devices.
• Visual design skills
• Fundamental understanding of coding for the web to bring high fidelity prototypes to life

Most importantly, we\'re looking for candidates who align with our values. We live our values in how we do business. We\'re not afraid to be different \xe2\x80\x93 in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It\'s our values that attract many people to Servus \xe2\x80\x93 and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply!

Benefits

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Benefits that lead the field
• A total rewards strategy that includes recognition for a job well done
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Financial benefits available immediately (reduced Loan and Credit Card rates, etc)
• Matched Retirement Savings program (Servus matches what you contribute)
• Annual flexible spending account to purchase additional health or personal wellness items
• More than Alberta standard vacation time to start and vacation purchase program for those years when you need more time off
• Incentive pay program
• Full package of health and wellness benefits

As Servus, our employees are also members. This means you\'ll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide \xe2\x80\xa6 with a few additional perks!

Additionally, Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely. The hybrid approach provides employees with more flexibility, while still allowing employees to connect in person and remotely and building upon the culture that makes Servus such a great place to work.

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you\'re shortlisted, you\'ll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you\'re interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Servus Credit Union