Job Description

University Navigator
Office of the Registrar
Ayamdigut (Whitehorse) Campus
Full-Time
Wage Range: $37.90 - $45.13 hourly
Based on 75 hours bi-weekly
Employment Opportunity Number: 25.28
Closing Date: June 22, 2025
The University Navigator is an exciting new role in the Office of the Registrar which is designed to help Yukon University implement its Strategic Enrolment Management Plan. There will be opportunity to lead new initiatives and positively shape the admissions process which will require adaptability and resilience with a focus on continuous improvement. The successful candidate will be a dynamic and customer-service-oriented individual with a passion for education and helping students achieve their academic goals. The individual will be responsible for providing enrolment and general academic information to potential Yukon University students. The University Navigator will rely on strong interpersonal and communication skills to advise potential students on all programs and courses, including admission requirements, application processes, potential employment and career options related to programs and courses, general student financial aid/Yukon First Nation funding options, requirements for graduation, and opportunities for transfer to other post-secondary institutions. This breadth of knowledge means that the University Navigator will have the opportunity to work with and build rapport with diverse stakeholders, such as academic and service areas across the institution.
Responsibilities
The University Navigator will be responsible for assisting prospective students with the application process by engaging with them through various channels, including phone, email, and in-person consultations, to understand their educational needs and aspirations. This role will provide detailed information on program offerings, admission requirements, and financial aid options plus conduct thorough assessments of prospective students' qualifications and ensure all necessary documentation is submitted.
The University Navigator will also have strong problem-solving skills to help current and prospective students navigate complex student enquiries in program and service areas. They will collaborate with internal teams to ensure prospective students receive timely follow-ups and support throughout the enrolment process and maintain accurate records of interactions and progress in the enrolment management system, ensuring compliance with institutional policies and procedures.
The University Navigator will be responsible for recruiting new students and promoting the University as an exciting option for post-secondary education by participating in outreach events, workshops, and community engagement activities to promote programs and attract potential students and working on projects related to the execution of the Strategic Enrolment Management Plan
Qualifications

• Bachelor's degree in education, communication, or a related field.
• 2+ years of experience in admissions, enrollment, or a customer-oriented role, preferably in the education sector. Preference will be given to those with familiarity with financial aid processes and a proven track record of meeting or exceeding enrolment goals

Technical Skills and Relevant Technologies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to leverage technology for effective communication and engagement with prospective students.
• Proficient in using CRM systems and other technology tools to manage enrolment processes.

Yukon University is committed to the values of equity, diversity, and inclusion. All qualified persons are encouraged to apply; however qualified candidates who self-identify as Yukon first Nations, as well as Metis, Inuit or other Indigenous ancestry will be given priority.
Consideration may be given to candidates with the appropriate blend of education and experience.
Quoting the employment opportunity number, please send your cover letter and resume to: Human Resource Services
Yukon University, Box 2799
Whitehorse, Yukon, Y1A 5K4
Fax: 867 668 8896
Email:
Applicants should clearly outline all relevant qualifications since selection for interview will be based on applications submitted. A statement of qualifications, which outlines the selection standards, and a position description are available in PDF format for all Bargaining Unit positions, by following the links above.
Please be prepared to provide official transcripts upon request.
We wish to thank all applicants for their interest, but advise that only those selected for an interview will be contacted.