Job Description

POSITION TITLE



Unit Operational Support Worker



SHIFT TYPE



Rotating days, evenings, nights, weekends, & holidays



DEPT/PROGRAM



Emergency and Security Services



JOB CLASS



Operational Support Worker



EMPLOYMENT TYPE



Full-Time



RATE OF PAY



$27.95 - $31.58 per hour



WORK SCHEDULE



37.5 hours per week as per Schedule



EMPLOYEE GROUP



OPSEU



POSTING TYPE



Open



POSTING DATE



September 9th, 2025



HYBRID ELIGIBLE



No



NUMBER



1



Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.


The Manager of Emergency and Security Services is currently seeking a full-time Unit Operational Support Worker. The purpose of this dynamic position is to reduce confinement and enhance the quality of life for our patient population. This position serves as the crucial link between the patients, the clinical team, and the security/emergency services departments, with the primary goal of contributing to a more therapeutic and inclusive environment.

For information about funding incentives for nurses, our enhanced employee referral program, housing, orientation and other employment-related information please follow this link to our employment web page.

https://www.waypointcentre.ca/get-involved/join-our-team

KEY ACCOUNTABILITIES:

Assist with the coordination and facilitation of activities, and strategies to reduce patient confinement on the unit and on the program. Escort patients outside the unit or building for walks, courtyard time, and other supervised activities to promote integration and reduce isolation. Facilitate the logistics of on-unit activities, such as e.g. hairdressing, groups, courtyard, dining room. Provide direction, oversight, training, and awareness related to security and emergency policies and procedures to staff and patients. e.g. patient use of electronics, mail and parcel process. Serve as the communication liaison between the program unit and the emergency and security services department. Support and facilitate unit-wide or building-wide mock code exercises to ensure readiness and compliance. Support all emergency code situational including planned interventions, as applicable. Assist with patient admissions, discharges, and leave of absence processes to ensure a seamless transition. Maintain familiarity with security policy and procedure, including emergency response requirements, to provide informed guidance and updates at the unit level. Support the management of Control 1 & 2 items on the program. Provide on-unit auditing of key cores, environmental integrity and other safety equipment e.g. Pinels, Control box content. Provide relief coverage for the Forensic Security Office in extenuating circumstances. Managers have the right to assign additional duties and schedule alternate work locations based on operational requirements. Always performs all work in compliance with all hospital policies and procedures, legislation (Occupational Health & Safety Act, Fire Code, WHMIS, etc) relevant to health and safety, security and potential risk hazards.

REQUIREMENTS/QUALIFICATIONS:

Province of Ontario Security License. Valid G Class Ontario Driver's License. Completion of Incident Management Systems 100 (Emergency Management Ontario) Completion of the IAHSS Basic Training preferred and/or Mandatory completion after hire College Level Security or Law Enforcement Diploma and/or 2 years of recent Hospital Security Additional specialized security training and certification in healthcare/mental health care setting preferred. Demonstrated knowledge of safety and security principles and practices. Demonstrated interpersonal, analytical, customer service and organizational skills. Proven written and verbal communication skills. Proven ability to adapt readily to change. Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude. Preference for proficiency in French/English language skills.

HOW DO I APPLY?

Waypoint employees apply through the Employee Self-Service portal at https://employees.waypointcentre.ca and external applicants apply to Join our Team, Career Opportunities | Waypointby close of business (4:00 pm)on September 19th, 2025 quoting Job ID WC25-243. Attach your cover letter and resume detailing why you are interested in this opportunity and how you meet the qualifications and key accountabilities specified.