From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you\xe2\x80\x99ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we\xe2\x80\x99ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts \xe2\x80\x93 the best the industry has to offer. You\xe2\x80\x99ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us. About the role We\xe2\x80\x99re looking for a Group Benefits Unit Manager to join our growing team! As a Group Benefits Unit Manager, you will deliver on operating plans, efficiency targets, and people management activities. You will achieve this by developing, coaching and leading your team to deliver the planned results. You will be working in collaboration with a team of experienced and enthusiastic leaders, subject matter experts, and support teams to help you and your team succeed. What you\xe2\x80\x99ll do here:

• Strong Customer Experience background. Both internal and external customer focus with the ability to speak with external parties including Plan Sponsor representatives
• Ability to handle complex issues with a proven ability to adapt to changes quickly and easily within the business and organization.
• Experience managing in a telephony environment.
• Champion a culture of collaboration, innovation, and continuous improvement
• Expert problem solver in a matrix environment
• Ability to provide and present regular updates to Group Benefits leadership team.
• Complete governance and quality assurance that align with internal and external audit standards.
• Execution of Initiatives, as agreed upon in the strategic roadmap.
• Acts as the main point of contact for questions, training, support, and escalations.
• Facilitates one-on-one meetings to discuss progress, development, and performance reviews.
• Assists in problem solving to ensure accuracy and compliance standards.
• Leads in researching best practices and sharing with the team.
• Conduct reporting & regular updates of KPI\xe2\x80\x99s.
• Ability to use data to create and compile reports and inform decision making.
• Strong critical thinking skills with the ability to identify, handle and mitigate risks and issues.
• Build and manage relationships with clients, vendors, and partners.
• Excellent negotiation and influencing skills at various levels of the organizations.
• Ability to balance competing demands in an autonomous environment.
• Drive high levels of employee engagement through execution of personal and team action plans

What you bring to the table:

• Track record of success
• Strong leadership skills
• Coaching and training skills
• Excellent communication skills
• Strong customer focus, with the ability to listen, engage, and act for their benefit.
• Curiosity with a desire to discover ways to use your agile approach and enable business outcomes.
• Accident & Sickness license or the ability to obtain
• A collaborative and team player who owns actions and outcomes while focusing on what matters.
• You thrive in an ambiguous and dynamic environment.
• A full understanding of Group Benefits products/financial arrangements including underwriting practices, compliance, and vendor management, is considered an asset.

This position can be based out of the following office locations: Toronto, Ontario Dartmouth, NS Fredericton, NB Charlottetown, PEI St John, Nfld What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.