Job Description

This is an opportunity to join the team in the Adult Inpatient Mental Health Unit (7M) and Psychiatric Intensive Care Unit (PICU). The Unit Clerk is a key team member and you will have the opportunity to work with a mental health patient population who may present with hard to serve and challenging behaviours - patient and family customer-focused skills are a critical aspect of this role.

The Unit Clerk is highly-adaptable, highly-flexible and effectively communicates with patients and families, the interdisciplinary team, different areas within the Health Centre and with external partners as required. Principle responsibilities include: supporting the interprofessional team, performing reception duties and responding to a variety of inquiries within the Health Centre, external agencies and the community; typing, filing, photocopying, faxing, ordering and maintaining office supplies; ensuring admission/discharges/transfers are appropriately processed; filing of appropriate information into the patient's health records as per protocol; ensuring charts and contents are in good order; booking and coordinating appointments accurately and efficiently; compiling and entering program service statistics and data; organizing room bookings, conference/meeting requests and catering; tracking and submitting payroll accurately; providing administrative support to Patient Care Manager(s) as required; providing coverage and assistance to other program administrative positions as required; understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding Health Centre plans, policies and procedures in order to ensure a safe environment for our staff, patients and visitors.

Qualifications include:

• Minimum Grade l2 education required.
• At least 1 year of recent administrative assistant/clerical experience. Hospital experience would be considered an asset.
• Experience working in a Microsoft software environment with proven skill and ability at an intermediate level in the following programs Word, Excel, Powerpoint.
• Strong knowledge of office practices, processes and procedures required.
• Knowledge of medical terminology required.
• Excellent English communication skills, both verbal and written are required.
• Excellent organizational, time management and prioritization skills.
• Excellent interpersonal and customer-focused skills.
• Excellent problem-solving skills.
• Proven ability to work independently and show initiative.
• Ability to produce high quality work in accordance with Health Centre standards.
• Ability to work effectively and safely when dealing with stressful situations.
• Able to work well under pressure & co-operate with all Health Centre staff and patients.
• Satisfactory attendance record.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment, you will be required to provide proof of vaccination in Ontario QR Code format. All internal candidates must be in compliance with Unity Health Toronto's COVID-19 Vaccination Policy.