Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe\xe2\x80\x99re looking for a Unit Claims Manager, Auto to join our growing team!As a Unit Manager, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.Working within our hybrid model, this opportunity can be in either Toronto or Mississauga, Ontario office locations.What you\xe2\x80\x99ll do here:

• Provide leadership and manage team operations to achieve Intact\xe2\x80\x99s key business goals
• Select, lead, mentor, manage performance and develop staff
• Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for claims
• Resolve complex claims related issues and/or escalated problems
• Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
• Participate in budget making; and recruitment and hiring of your team

What you bring to the table:

• Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation
• Minimum 3 years of Auto Claims experience
• Proven leadership skills including ability to motivate and coach staff to deliver results
• Strong communication and customer service skills
• Ongoing commitment to self-development
• Workforce management and experience in a contact center environment would be an asset
• Bilingual English and French is considered an asset

• Degree or any combination of training and experience deemed relevant for the role.

Posting expires May 13th at 11:59pm EST#Hybrid#ClaimsWhat we offerWorking here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs., including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial