Job Description

As our business grows, Cabco is seeking an experienced Unified Communications Technician to work out of our Dartmouth, NS office. A self-starter with a passion for technology, you are comfortable working in a customer-facing role. You will work independently and as part of a team in a collaborative, goal-oriented atmosphere. You have a reputation as being reliable, customer\xe2\x80\x93focused, and approach your daily work in an efficient, highly organized manner. What Does Cabco Bring to the Table?

• Competitive compensation with a comprehensive benefits package
• On-the-job training, as well as career growth
• A focus on employee wellness
• Company pension match plan
• Paid vacation and milestone service awards
• On-the-job paid training, mentoring and opportunity for career growth
• An amazing team and company that lives its core values of our people, customers, community, growth, integrity, and safety.

Key responsibilities for this position include:

• Train customers to use their equipment and provide technical service support (both remotely and on-site).

• Assist with the implementation, installation and integration of business telephone (analog, digital, VoIP, SIP), WiFi, audio/visual, sound masking, and data networks.
• Collaborate with the team to help design and implement solutions for both new and existing customers, based on specific needs and requirements.

Qualifications:

• Strong written and verbal communication skills
  
• Experience working as a technician in the telecommunications industry
• Recent graduates of 2 Year IT diploma program or equivalent will be given consideration in lieu of some experience requirements
• Avaya IP Office certified or equivalent experience preferred
• Strong understanding of structured cabling including data and voice panels as well as BIX field connections and infrastructure required
• Strong understanding of data networking and its\xe2\x80\x99 relevant components i.e., data switching and routing, OSI Model
• Strong network troubleshooting skills
• CCNA or equivalent certification preferred
• Experience with 3CX Phone System platform considered an asset
• Conscientious project management and organizational skills are absolutely essential
• Ability to interact in a professional manner with customers and suppliers
• Motivated to learn new technologies and complete required training and certifications as necessary
• Willing to fulfill a variety of job duties across a diverse product and service line
• Strong technical troubleshooting and problem-solving skills
• Valid driver\xe2\x80\x99s license

Job Type: Full-time Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8-hour shift
• Monday to Friday
• Occasional nights and weekends as required

If you are interested in being part of a growing company driven by innovative technology and a goal to be the best at what we do, we look forward to hearing from you.