Job Description

Manulife is a leading Canadian Insurance provider, helping people make decisions easier and lives better. Help shape the future you want to see -- and discover that better can take you anywhere you want to go.


The Group Medical Underwriting team is growing! We are looking for a collaborative, detail-oriented, and customer-focused individual to join our leadership team as a

Group Underwriting

Supervisor

. In this role, you will support the Underwriting Manager in overseeing day-to-day operations, ensuring service excellence, and driving continuous improvement.


Our team supports multiple distribution channels and offers a diverse product portfolio including Life, Disability, Critical illness and Extended Health for group clients. You will play a key role in maintaining operational efficiency and supporting underwriters in delivering accurate and timely decisions.


This is a

Hybrid opportunity

where you will come into the office Tuesday, Wednesday, Thursday and can work from home on Monday and Friday.

Position Responsibilities:

Support Leadership:

Assist the Underwriting Manager in coaching and mentoring a team of underwriters and administrators by fostering engagement and creating career progression.

Operational Oversight:

Monitor daily workflows to ensure timely and accurate processing of group medical underwriting cases.

Quality Assurance:

Review underwriting decisions for consistency with risk management guidelines and compliance standards.

Collaboration:

Work closely with internal partners (Sales, Operations, Product) to ensure alignment with business objectives.

Escalation Support:

Act as a secondary point of contact for escalated cases, providing guidance on moderately complex underwriting issues.

Process Improvement:

Identify opportunities to streamline processes and enhance customer experience.

Reporting & Metrics:

Assist in tracking team performance and preparing operational reports for leadership review.

Required Qualifications:

Underwriting Knowledge:

Solid understanding of group medical underwriting principles and practices.

Analytical Skills:

Ability to assess risk and apply guidelines accurately.

Communication Skills:

Strong written and verbal communication for internal and external interactions.

Problem-Solving:

Ability to resolve issues effectively and propose practical solutions.

Interpersonal Skills:

Collaborative approach to building relationships and supporting team success.

Adaptability:

Comfortable working in a fast-paced environment with changing priorities.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$64,575.00 CAD - $107,625.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.