Job Description

Company: CGIC

Department: Claims

Employment Type: Temporary Full-Time (14-months)

Work Model: Remote

Language: English is required, French is an asset.




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The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.



Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.



As the Underwriting Fraud Analyst, Investigative Services, you will be responsible for extracting, analyzing and reconciling data to find insights into case and portfolio levels of fraud. You will use advanced investigative techniques and navigate multiple social media platforms, search engines, databases, analytics tools, and other reports to identify, investigate and contribute to the suppression of policy fraud.




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How you will create impact:

Investigating files and networks that have been alerted or referred to the Investigative Services team, documenting findings, and monitoring information to identify patterns in case and portfolio level fraud. Utilizing analytic tools and data to detect and investigate fraud and then interpret and apply data findings into investigation reports. Participating in industry organizations and projects related to fraud with an emphasis on analytics and remaining informed of new sources of data, investigative techniques and trends to help minimize losses, reduce exposure and improve the effectiveness of fraud detection initiatives. Collaborating with the Investigative Services team and business partners during the investigation process and presenting findings to stakeholders. Documenting claims and policies, composing investigation reports and gathering information on cases that may lead to civil or criminal prosecution.



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How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations. You leverage critical thinking skills to identify problems and proactively propose solutions. Your strong communication skills allow you to clearly convey messages. You're an effective team player who shares knowledge to support your peers.



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To join our team:

You have two years of experience in underwriting or a comparable role in which you obtained a high degree of knowledge in the application of policies, as it pertains to rating, coverage and fraud risks within the parameters of the insurance contract and federal and provincial legislation. You have a post-secondary education, preferably in Psychology, Criminology, Statistical Mathematics or Analytics. You have or are willing to work towards the Chartered Insurance Professional (CIP) designation. You have in-depth knowledge of investigative techniques and fraud trends and understanding of the application of insurance policy language with respect to coverage, liability and settlement of claims. Having previous experience in predictive analytics applied to insurance claim segmentation, including fraud detection, is an asset.





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What you need to know:

You will travel occasionally Detail oriented work that requires a moderate degree of mental concentration for extended periods of time. You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.



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What's in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Volunteer opportunities to give back to your community.